- Role: Service Desk Lead
- Location: Delhi, India
- Company: TATA consultancy services
- Qualifications: Bachelor’s degree
- Experience: 6 – 8 years
- Employment Type: Full Time
- Skills: Service Desk, Service Desk Management
About Tata Consultancy Services (TCS):-
Tata Consultancy Services (TCS) is an international chief in IT services, consulting, and corporation solutions. With a strong presence in over 46 international places, TCS has been at the leading edge of generation innovation, offering contemporary solutions to a diverse patron base. Our strength of thoughts to using technological enhancements has cemented our reputation as a pioneer inside the enterprise. At TCS, we take into account fostering surroundings in which innovation prospers, imparting enough opportunities for expert growth and development.
Service Desk Lead Position Overview:-
We are seeking out a dynamic and skilled Service Desk Lead to enroll in our group in Delhi. This characteristic is critical to our operations, ensuring the smooth functioning of our company table and contributing to the general performance of our IT services. The perfect candidate can also have a strong historical past in information generation and provider table manipulation, with a passion for problem-solving and an eager eye for detail.
Job Responsibilities:-
1. Managing Service Desk Operations:
- Led and manipulated the company table crew to make sure properly timed and effective selection of technical problems.
- Monitor and report on provider desk regular standard overall performance, figuring out regions for development.
- Develop and position into effect company desk tips, strategies, and super practices.
2. Technical Problem-Solving:
- Apply technical necessities, ideas, theories, thoughts, and techniques to remedy complicated IT troubles.
- Provide technical steering and help to the organization desk group and exquisite IT employees.
- Ensure that all incidents and issuer requests are logged, categorized, and prioritized successfully.
3. Stakeholder Engagement:
- Collaborate with distinct IT corporations and employer devices to ensure alignment and powerful verbal exchange.
- Act as a thing of escalation for excessive-priority issues and paintings to treat them effectively.
- Build and preserve robust relationships with key stakeholders, ensuring their wishes are met.
4. Continuous Improvement:
- Identify possibilities for device enhancements and put in force modifications to decorate issuer terrific.
- Stay up to date with the current-day company trends and generation to make certain the company table remains aggressive.
- Train and mentor agency table employees, promoting a manner of existence of non-prevent getting to know and development.
Qualifications, Skills & Experience:-
- Experience: A minimum of 6 years of hard painting experience with service desks and information technology.
- Technical Proficiency: Strong information on technical requirements, necessities, theories, requirements, and strategies in IT.
- Leadership Skills: Proven experience in main and dealing with a group, with the functionality to encourage and inspire others.
- Problem-Solving Abilities: Demonstrated capability to investigate complicated problems and expand powerful solutions.
- Communication Skills: Excellent verbal and written conversation skills, with the capacity to deliver technical information to non-technical stakeholders.
- Customer Focus: A sturdy self-control to customer satisfaction and company excellence.
Why Join TCS?
- Innovative Environment: Work with the cutting-edge era and be a part of modern tasks that push the boundaries of what’s feasible.
- Professional Growth: Access to a big style of training and development packages to decorate your abilities and aid your career.
- Collaborative Culture: Join a group of passionate experts who are dedicated to engaging in excellence and supporting every extraordinary.
- Global Opportunities: With our worldwide presence, you can have the danger of painting on global duties and collaborating with colleagues from around the sector.
Application Process:-
If you’re a committed and enthusiastic expert with the competencies and enjoy we are looking for, we inspire you to apply for the Service Desk Lead function at TCS. Join us in our assignment to power technological innovation and make a difference within the world of IT.
To Apply:
Please submit your resume and a cover letter outlining your qualifications and revel in. We look in advance to reviewing your software application and exploring the possibility of welcoming you to our group at TCS.
Greetings from TCS! Join us in our adventure of innovation and excellence. Apply now to be part of our colorful agency in Delhi and make a contribution to the future of IT offerings.
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