- Role: Chat Executive
- Location: Mumbai (All Areas)
- Company: Tech Mahindra
- salary: ₹ 3-4.5 Lacs P.A
- Qualifications: Graduation not Required
- Experience: 0 – 5 Years
- Employment Type: Full Time
Introduction to Tech Mahindra:
Tech Mahindra is a first-rate company of digital transformation, consulting, and business re-engineering services. With over three years of business enterprise experience, Tech Mahindra has established itself as a trusted accomplice for organizations international, supporting them navigate the complicated panorama of digital innovation. The organization operates in over 90 countries and serves more than 900 worldwide clients, inclusive of Fortune 500 groups. Tech Mahindra’s focus on leveraging era to deliver organizational charge has earned it robust popularity in the IT and BPO sectors.
Chat Executive Job Description:
Tech Mahindra is currently hiring for the position of Chat Support Executive for its global chat manner. This function is based totally in Mumbai and offers a competitive earnings variety of ₹three-four. Five Lacs are consistent with the annum. The process setting up is a brilliant possibility for individuals with experience inside the BPO area, especially in non-voice and chat way assist.
Key Responsibilities:
As a Chat Support Executive, your number one duty might be to offer real-time help to customers through chat. This feature includes handling queries, resolving problems, and ensuring a high degree of consumer delight. The characteristic is a part of a worldwide chat way, especially for the US marketplace, which may also require running flexible hours to house wonderful time zones.
1.Your obligations will encompass:
- Responding to client inquiries in a nicely timed and professional way.
- Providing accurate statistics and solutions to consumer queries.
- Multi-tasking among numerous chat conversations at the same time as keeping immoderate issuer necessities.
- Collaborating with one-of-a-kind crew members to make certain client troubles are resolved effectively.
- Documenting purchaser interactions and feedback for future reference.
Skills and Qualifications:
Tech Mahindra is searching for applicants who’ve at least six months of experience in a non-voice or chat method help role. The best candidate will very own outstanding written and verbal conversation capabilities, with a sturdy command of the English language. Candidates want to display talent on a B2 degree or above, as assessed through the Versant language skill ability test.
Other crucial competencies include:
- Ability to deal with more than one obligation in a quick-paced, reduce-off date-pushed environment.
- Strong organizational abilities and hobby to element.
- Experience in banking customer service is a plus however no longer obligatory.
- Flexibility in running hours, which consists of the functionality for nighttime shifts, to fulfill client wishes.
Educational Requirements:
While a university degree isn’t always a obligatory requirement for this function, candidates with some degree of better training might also find it beneficial. Tech Mahindra values realistic enjoyment and talents over formal training for this function, making it available to an extensive form of candidates.
Work Environment:
Tech Mahindra offers dynamic and supportive artwork surroundings that encourage non-stop knowledge and professional improvement. Employees are given the gadgets and training they want to excel in their roles and are recommended to address new traumatic situations. The agency’s determination to workers properly-being is contemplated in its bendy operating hours and the supply of assets to assist personnel keep a wholesome artwork-life balance.
Company Culture and Benefits:
Tech Mahindra prides itself on its inclusive and diverse artwork lifestyle. The agency fosters an environment where employees feel valued and respected, irrespective of their records. Teamwork and collaboration are at the center of Tech Mahindra’s operations, making sure that every personnel can make contributions to the business enterprise’s success.
In addition to competitive sales, Tech Mahindra gives several benefits to its personnel. These may additionally consist of clinical medical insurance, retirement monetary savings plans, and opportunities for professional growth and development. The company also offers numerous employee engagement activities, ensuring a tremendous and colorful place of work.
Educational Requirements for the Chat Support Executive Role:
- No Mandatory Degree Requirement: A university diploma isn’t always obligatory for this feature, making it available to applicants from numerous educational backgrounds.
- Beneficial to Have Higher Education: Although no longer required, having a few stages of higher schooling may be effective and might offer additional skills and understanding useful for the location.
- Emphasis on Practical Experience: Tech Mahindra prioritizes realistic revel in and relevant skills over formal educational qualifications, focusing on the candidate’s capacity to perform efficaciously inside the feature.
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