- Role: UK Retention Chat Process
- Location: Mumbai (All Areas)
- Company: Tech Mahindra
- Salary: ₹ 2-3.5 Lacs P.A
- Experience: 0-5 Years
- Employment Type: Full Time
Tech Mahindra, a subsidiary of the Mahindra Group, is a famous participant in the global era services and consulting area. The organization, with an income of USD 4. Nine billion, operates in over ninety countries, using more than 131,500 specialists. Tech Mahindra’s Business Process Services (BPS) arm, Tech Mahindra Business Services, is ideal for imparting Next-Gen Digital Customer Experience and Back Office offerings throughout numerous industries which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics, and Manufacturing & Utilities.
Position overview: UK Retention Chat Process
Tech Mahindra is currently attempting to find applicants for the area of Customer Service Executive of their UK Retention Chat Process. This is a great possibility for people with prior experience in the BPO business enterprise who own robust verbal exchange abilities and are trying to beautify their careers in a worldwide business enterprise.
The role is regularly focused on the UK Retention Chat Process, a non-voice way wherein the number one obligation is to retain clients via powerful communique and company delivery. As a Customer Service Executive, you may be interacting with clients through chat to deal with their issues, provide solutions, and ensure patron pleasure, in the end aiming to keep them. The function is based in Mumbai and offers applicants the opportunity to earn attractive incentives based mostly on their ordinary overall performance.
Eligibility Criteria:
- Educational Qualifications: Candidates should each be HSC graduates without much less than 6 months of BPO experience or SSC graduates with at least 1 year of global BPO enjoy.
- Experience: The position is open to candidates with 0-5 years of revel in the BPO quarter. Prior enjoyment in global BPO strategies is distinctly preferred.
- Location: This opportunity is solely for candidates dwelling in Mumbai.
- Rehire Policy: Ex-employees of Tech Mahindra are welcome to use, furnished they meet the eligibility criteria.
Key Skills Required:
- Strong communique abilities, especially in written English.
- Experience in coping with global BPO strategies, particularly in UK or US methods.
- Familiarity with enterprise-particular metrics like CSAT (Customer Satisfaction), AHT (Average Handling Time), and others.
- Proficiency in coping with chat tactics and customer service.
- Experience with major BPO gamers consisting of Firstsource, Teleperformance, WNS, Concentrix, and so on., might be an advantage.
About Tech Mahindra:
Tech Mahindra is part of the $21 billion Mahindra Group, one of India’s largest conglomerates. The business enterprise’s vision is to allow virtual transformation for its clients and help them stay ahead of the curve inside the swiftly converting technological panorama. Tech Mahindra has been recognized for its excellence in handing over digital solutions and patron experience in the course of the globe.
Benefits:
- Competitive Salary: Employees have furnished earnings that are regularly on par with enterprise organization standards for similar roles.
- Performance Bonuses: Performance-primarily based incentives or bonuses may be supplied based totally on the person and team’s usual performance.
- Health Insurance: Comprehensive health insurance, which embodies medical, dental, and vision insurance.
- Retirement Benefits: Participation in retirement economic savings plans.
- Paid Time Off (PTO): Annual leave, sick leave, and sometimes greater leaves which includes maternity or paternity leave.
- Training and Development: Opportunities for expert improvement via schooling programs, workshops, and certifications.
- Employee Assistance Programs: Support offerings for employees’ intellectual fitness and well-being.
- Work-Life Balance: Flexible painting hours or hybrid artwork fashions in some instances, promote a fantastic work-existence balance.
- Transportation Allowance: Depending on the place, personnel may gather a transportation allowance or journey offerings.
- Global Exposure: Opportunities to work with international clients, particularly those from the United Kingdom, presenting treasured international publicity.
- Employee Discounts: Access to discounts on several products and services, inclusive of those associated with Tech Mahindra’s companions.
- Career Growth: An installed career course with possibilities for vending and function enhancement inside the company.
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