- Role: Technical support Associate
- Location: Noida, Delhi / NCR
- Company: Tech Mahindra
- Salary: ₹ 2.75-5.5 Lacs P.A
- Qualifications: Graduation is not Necessary
- Experience: 0-4 Years
- Employment Type: Full Time
Job Description:
Tech Mahindra, a global chief in IT offerings and consulting, is currently trying to find dynamic and enthusiastic candidates for the function of Technical Support Associate at their Noida, Sector-81 region. With a reputation for imparting outstanding IT offerings in several sectors, Tech Mahindra gives a thrilling opportunity for each glowing graduate and skilled professional to sign up for their group.
Technical support Associate Key Responsibilities:
As a Technical Support Associate, you can play a vital role in ensuring easy IT operations for international clients. The number one duties encompass:
1. First Line Help Desk Support:
- Address and solve essential Level 1 and a few Level 2 technical issues.
- Troubleshoot problems related to hardware and software program application software throughout a couple of systems together with Windows, Mac OS, Apple, Google for Work, and Android gadgets.
2. Remote Troubleshooting:
- Provide far-off help to give up customers by accepting IT harm-recuperation requests through several channels.
- Ensure the prompt decision of IT issues or improve them to the fine technical crew whilst crucial.
3. Support Activities:
- Handle IT wreck/restore problems with a focal point on turning ineffective and nicely timed answers.
- Engage in troubleshooting sports activities associated with Mobile Device Management (MDM) and equipment like AirWatch.
Desired Skills and Qualifications:
1. Technical Proficiency:
- Knowledge of IT helpdesk and technical beneficial useful resource processes.
- Familiarity with troubleshooting hardware and software program application problems.
- Good information on ticketing devices and methods.
2. Communication Skills:
- Excellent command of the English language, as this function consists of assisting worldwide customers.
- Ability to articulate technical records genuinely and efficiently to each technical and non-technical client.
3. Additional Knowledge:
- ITIL (Information Technology Infrastructure Library) understanding is beneficial however no longer compulsory.
- Strong problem-solving abilities and a keen hobby in gaining knowledge of new technologies.
Perks and Benefits:
- Transportation: Both elements of cab provider to make sure a hassle-unfastened experience.
- Health Insurance: Comprehensive fitness insurance for personnel and their families.
- Work Environment: A dynamic and supportive artwork manner of lifestyles with opportunities for career growth.
- Training: Continuous undertaking of education and slight abilities improvement to beautify your professional abilities.
- Cafeteria: Access to an in-house cafeteria providing masses of food options.
- Gym: On-internet site gymnasium centers to promote physical health and well-being.
- Education Assistance: Support for further training and certification programs.
Why Join Tech Mahindra?
Tech Mahindra is renowned for its robust artwork subculture and resolution to worker improvement. The corporation offers sufficient opportunities for increase, studying, and worldwide exposure. Employees have praised the employer for its well-timed earnings bills, supportive artwork surroundings, and opportunities for challenge promotions.
Additionally, Tech Mahindra’s attention to the current era and cutting-edge answers ensures that employees are commonly at the vanguard of enterprise trends. By joining Tech Mahindra, you become part of a global enterprise that is driving the virtual transformation of corporations worldwide.
About Tech Mahindra:
Tech Mahindra, mounted in Pune, Maharashtra, is a prime provider of virtual transformation, consulting, and industrial employer re-engineering services. With an international presence, Tech Mahindra is part of the Mahindra Group, certainly one of the biggest multinational conglomerates with operations in over a hundred worldwide locations.
Tech Mahindra’s offerings span across numerous industries, in conjunction with telecommunications, banking, healthcare, production, and further. The business enterprise is dedicated to handing over contemporary and patron-centric answers, making it a favored preference for businesses worldwide.
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