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- Job Title : Technician II
- Salary : $25.50 per hour.
- Company : Concentrix
- Location : Hamilton, ON
- Qualifications : Bachelor’s
- Experience : Minimum 1-2 years of experience
ABOUT COMPANY
Concentrix Canada is a leading worldwide company of client engagement offerings and innovative business solutions. With a presence in over 40 international locations, consisting of Canada, Concentrix grants give up-to-give up consumer lifecycle control answers and era-enabled services.
In Canada, Concentrix operates more than one centers strategically positioned throughout the united states, serving a various variety of industries together with technology, telecommunications, healthcare, retail, and financial offerings. The agency is known for its know-how in supplying consumer care, technical help, sales, and returned-workplace offerings tailor-made to meet the particular wishes of each purchaser.
At Concentrix, a commitment to handing over remarkable purchaser reviews is on the middle of the whole thing they do. They leverage advanced technologies consisting of synthetic intelligence, analytics, and automation to optimize procedures and decorate client interactions.
Beyond offering great provider to customers, Concentrix Canada is likewise committed to developing a high-quality effect within the communities wherein it operates. Through various company social obligation tasks, along with volunteering, charitable giving, and environmental sustainability efforts, Concentrix strives to make a difference and make a contribution to the well-being of society.
Job Description
The Technician II role requires know-how in troubleshooting and repairing technical system. Responsibilities consist of diagnosing problems, performing renovation duties, and making sure system operates successfully. The role needs robust trouble-fixing competencies, interest to element, and the ability to paintings independently or as a part of a group. Technicians must adhere to protection protocols and hold correct statistics of repairs and preservation sports. Effective conversation with supervisors and co-workers is essential for coordinating responsibilities and resolving troubles right away. Continuous mastering and staying updated on technological advancements also are vital for this role.
Responsibilities of Technician II:
- Project Management: Planning, executing, and overseeing initiatives from inception to crowning glory, ensuring they’re finished on time and within price range.
- Communication: Effectively conveying information to group members, customers, and stakeholders thru numerous channels together with e-mail, meetings, and shows.
- Problem-Solving: Identifying issues, analyzing root reasons, and enforcing powerful solutions to triumph over demanding situations and attain assignment targets.
- Team Collaboration: Working collaboratively with go-functional teams to obtain commonplace goals, fostering a advantageous and productive crew surroundings.
- Research and Analysis: Conducting thorough studies, gathering statistics, and analyzing records to inform selection-making and power business techniques.(Technician II)
- Customer Service: Providing splendid service to clients or clients, addressing inquiries, resolving issues, and making sure patron satisfaction.
- Time Management: Prioritizing duties, coping with deadlines, and optimizing workflow to maximise productiveness and efficiency.
- Attention to Detail: Paying close interest to detail to ensure accuracy and great in all factors of labor, from records entry to venture execution.
- Adaptability: Adapting to converting occasions, priorities, and necessities, and demonstrating flexibility in reaction to new challenges or opportunities.
- Leadership: Demonstrating leadership traits along with imaginative and prescient, integrity, and the capacity to encourage and inspire others to achieve excellence.
Skills of Technician II:
- Technical Skills: Proficiency in unique gear, software program, or technologies relevant to the process function, consisting of programming languages, layout software, or data evaluation equipment.
- Analytical Skills: Ability to research complicated information, identify trends, and draw significant insights to inform decision-making and strategy improvement.
- Critical Thinking: Evaluating information, figuring out assumptions, and making reasoned judgments to resolve issues and make sound choices.
- Interpersonal Skills: Building rapport, establishing consider, and correctly speaking with colleagues, clients, and stakeholders to foster superb relationships.
- Creativity: Thinking innovatively, generating new thoughts, and locating novel answers to demanding situations, contributing to the general success of projects and initiatives.
- Negotiation: Negotiating terms, agreements, or answers to resolve conflicts, attain consensus, and attain jointly useful effects.
- Presentation Skills: Effectively handing over statistics, thoughts, or proposals to audiences in a clear, engaging, and persuasive manner via verbal and visual verbal exchange.
- Organizational Skills: Managing time, resources, and priorities successfully, retaining order and structure in workflows, and meeting closing dates consistently.
- Adaptability: Being open to change, learning new competencies or technologies, and adjusting to evolving situations or requirements in the place of work.(Technician II)
- Emotional Intelligence: Understanding and coping with one’s very own emotions and people of others, empathizing with others’ views, and navigating social dynamics effectively in professional settings.
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