- Job Role: Customer Service Representative
- Salary: $18.20 an hour
- Location: 619B Kumpf Drive, Waterloo, ON N2V 1K8
- Company: Teleperformance
- Qualifications: High School Diploma
- Experience: Minimum 2 years
ABOUT TELEPERFORMANCE
Teleperformance Canada is a main company of patron enjoys control offerings, supplying modern answers to agencies throughout various industries. With a strong focus on delivering great customer service, Teleperformance employs distinctly professional specialists who assist clients via a couple of verbal exchange channels, inclusive of smartphone, e-mail, chat, and social media. As a part of the global Teleperformance Group, the Canadian department operates with a dedication to turning in high-quality guides while embracing superior technologies like AI and automation to enhance provider performance.
Teleperformance Canada values diversity and inclusion, fostering a positive painting environment where personnel are endorsed to develop their talents and develop inside the employer. With a popularity for reliability and excellence, Teleperformance Canada is dedicated to helping businesses enhance customer pride, loyalty, and ordinary commercial enterprise overall performance.
Job Description: Customer Service Representative
We are seeking an enormously influenced and enthusiastic Customer Service Representative to sign up for our team. As a Customer Service Representative (CSR), you’ll be the first point of contact for clients, playing a critical role in improving purchaser delight and ensuring remarkable service enjoyment. You could be accountable for managing inbound inquiries, resolving troubles, and providing aid to customers in a friendly, green, and professional manner.
Key Responsibilities:
Customer Support:
- Provide remarkable provider using answering consumer inquiries via telephone, e-mail, chat, or in-man or woman.
- Address purchaser concerns, inquiries, and proceedings with empathy and efficiency, ensuring decisions within the agreed-upon timelines.
- Act as a liaison between the client and inner groups, communicating successfully to resolve troubles.
- Offer statistics on products, offerings, regulations, and techniques.
Problem Solving:
- Assist clients in troubleshooting issues with products or services and offer steering to resolve issues.
- Document and amplify complicated or unresolved issues to the perfect departments or management for further motion.
- Work to maintain a calm and professional demeanor throughout tough or worrying conditions, ensuring a nice patron enjoys
Order Processing and Follow-up:
- Process orders, returns, and exchanges, making sure that all transactions are correctly logged.
- Keep clients knowledgeable of order repute, transport details, and any delays or problems.
- Manage patron debts, and song provider history, and make sure that patron statistics are up-to-date.
Product Knowledge:
- Stay contemporary on agency merchandise, offerings, and promotions to offer accurate records and help clients make informed selections.
- Participate in training classes and team meetings to stay updated on strategies and pleasant practices.
Customer Retention:
- Encourage repeat commercial enterprise and build client loyalty using supplying personalized service, answers, and pointers.
- Identify possibilities to upsell or move-sell applicable products or services that gain the client’s wishes.
Feedback Collection:
- Collect customer remarks to advantage insights into product first-rate, provider overall performance, and regions for improvement.
- Contribute to customer support improvements by way of suggesting process or coverage improvements.
Key Qualifications:
- Education: High college diploma or equally required. College degree desired.
- Experience: Previous experience in customer support, retail, or call middle is a plus.
- Communication Skills: Excellent verbal and written conversation abilities, with the capability to actively pay attention and interact with customers.
- Problem-Solving Abilities: Strong critical questioning competencies and the ability to clear up issues efficaciously.
- Technical Skills: Familiarity with CRM software and Microsoft Office Suite.
- Personal Traits: A positive attitude, endurance, and the capability to multitask in a quick-paced environment.
Work Environment:
This role commonly includes working in an office setting or remotely, relying on corporation coverage. Standard running hours are Monday to Friday, with occasional weekend shifts as required.
Benefits:
- Competitive profits
- Health coverage and other advantages
- Opportunities for professional advancement and ability improvement
Join our group and be part of a corporation that values patron relationships and presents outstanding service.
Click Here to Apply Now
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2 Comments
Mathlouthi ghada Author
Bonjour je souhaite intégrer teleperformance j’ai une expérience de 5 ans chez teleperformance Tunisie je serais ravi d’avoir un retour positive merci d’avance
Simran Author
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