Job Title : Customer Care Executive
Salary : Rs 30,000 – ₹33,000 a month
Location : Link road, Mindspace, Malad, Mumbai, Maharashtra
Company : Teleperformance
Qualifications : 12th Pass
Experience : 1 year
ABOUT TELEPERFORMANCE
Teleperformance is a global chief in consumer experience management, providing a vast range of offerings such as consumer care, technical aid, and income solutions. Established in 1978, the enterprise operates in over 80 nations with a personnel exceeding 400,000 employees.
Teleperformance is understood for its commitment to handing over splendid, revolutionary answers that decorate customer interactions and drive business success. Leveraging advanced technology and information analytics, the corporation makes a speciality of supplying personalised and green offerings across numerous industries. Teleperformance emphasizes a robust lifestyle of excellence, inclusion, and non-stop development, aiming to exceed patron expectancies and foster lengthy-time period partnerships. Its international presence and expertise make it a key player in the customer service and enterprise procedure outsourcing sectors.
Job Overview
A Customer Care Executive offers top-tier manual to clients, addressing inquiries, resolving troubles, and ensuring standard pleasure. They control patron interactions all through various channels, which include smartphone, email, and chat. Responsibilities include troubleshooting problems, processing orders, and offering product facts. They artwork carefully with different departments to bolster and remedy complicated problems and aim to enhance the purchaser revel in. Key abilities encompass first rate communication, trouble-solving, and empathy. The very last purpose is to construct and maintain robust purchaser relationships and make a contribution to the enterprise’s high exceptional recognition.
Role and Responsibilities of a Customer Care Executive:
- Handling Inquiries: Respond to purchaser inquiries thru severa channels, which includes cellphone, e-mail, chat, or social media, offering correct and timely data approximately products, services, and recommendations.
- Issue Resolution: Identify, troubleshoot, and clear up client court instances or problems efficiently. This entails records the hassle, locating appropriate solutions, and ensuring the problem is resolved to the customer’s pleasure.
- Order Processing: Assist customers with putting, editing, or canceling orders. Ensure accurate processing and take a look at-up on order reputation, along with managing returns or exchanges when vital.
- Customer Feedback: Collect and document patron feedback, worries, and tips. Relay this statistics to applicable departments to help beautify products, offerings, and techniques.
- Record Keeping: Maintain particular statistics of patron interactions, transactions, and comments. Use CRM (Customer Relationship Management) structures to tune and manage patron information.(Customer Care Executive)
- Cross-Departmental Collaboration: Work carefully with different departments, along with income, technical guide, and logistics, to deal with complex issues or provide complete answers.
- Customer Relationship Management: Build and maintain first rate relationships with clients with the aid of supplying customized useful resource and demonstrating empathy and endurance. Strive to exceed consumer expectancies and foster loyalty.
- Knowledge Updating: Stay up to date on product developments, company rules, and industry tendencies to offer correct data and assist to clients.
Skills of a Customer Care Executive:
- Communication: Excellent verbal and written communication abilities are essential for interacting honestly and effectively with customers and crew participants.
- Problem-Solving: Ability to speedy analyze situations, perceive issues, and expand appropriate answers on the same time as preserving a superb mind-set.
- Empathy: Demonstrating knowledge and compassion towards customers’ issues allows in building believe and resolving conflicts efficiently.
- Multitasking: Efficiently manage a couple of responsibilities and customer interactions concurrently without compromising first-class of provider.(Customer Care Executive)
- Attention to Detail: Accuracy in managing statistics, processing orders, and documenting interactions is important for maintaining excessive provider necessities.
- Technical Proficiency: Familiarity with CRM structures and other customer service gear is essential for coping with and tracking customer interactions.
- Patience and Resilience: Handling difficult situations and difficult clients with patience and retaining composure beneath stress are essential for success in this characteristic.
- Teamwork: Collaborative abilities are critical for operating effectively with other departments and contributing to a cohesive artwork environment.
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