Teleperformance Recruitment Customer Care Executive for a full-time, permanent position in Mohali and Chandigarh. The function is open to any graduate with 0-2 years of experience. Responsibilities encompass dealing with client inquiries, supplying guides, and ensuring consumer satisfaction. Candidates should possess wonderful conversation abilties and a consumer-centric mindset. This is an incredible possibility to start or enhance your career in customer service with a salary range of ₹3-3.25 Lacs per annum.
- Role: Customer Care Executive
- Location: Mohali( Sahibzada Ajit Singh Nagar ), Chandigarh
- Company: Teleperformance
- Salary: ₹3-3.25 Lacs P.A
- Qualifications: Any Graduate
- Experience: 0 – 2 years
- Employment Type: Full Time, Permanent
Company Overview:
Teleperformance (TP) is a globally renowned issuer of outsourced digital included enterprise offerings. The employer hooked up a strong presence through numerous international services of patron care, technical support, and more. With a robust reputation within the BPO and call. Middle enterprise, Teleperformance is thought for presenting exceptional carriers to customers and growing opportunities for employees to develop within the patron fulfillment, service, and operations domain names.
Job Role:
The role of a Customer Care Executive at Teleperformance entails coping with customer queries through voice and non-voice tactics. In this approach, employees will interact with clients through calls and written verbal exchanges, offering support, resolving problems, and ensuring purchaser pleasure.
Job Responsibilities:
- Engage with customers via voice and non-voice conversation channels, inclusive of telephone calls and messages.
- Address consumer queries and concerns directly and with politeness.
- Maintain an expert and friendly demeanor to enhance consumer experience.
1. Process Adherence:
- Follow mounted protocols and suggestions for consumer interactions to ensure consistent carrier best.
- Document client interactions and maintain correct facts within the enterprise’s structures.
- Adhere to organization regulations and procedures to ensure compliance and operational performance.
2. Problem Resolution:
- Identify customer troubles and examine their root reasons to offer powerful answers.
- Resolve customer lawsuits and queries in a timely way, focusing on achieving client satisfaction.
- Escalate complicate tremendous group surroundings while vital, ensuring a smooth resolution procedure.
3. Feedback Management:
Collect and relay client feedback to assist improve provider services and operational procedures.
Participate in training periods and workshops to beautify product expertise and customer support capabilities.
4. Team Collaboration:
- Collaborate with crew contributors to percentage insights and strategies for enhancing client interactions.
- Support friends in dealing with challenging client conditions, fostering a tremendous gpopularityrroundings.
Eligibility & Preferred Skills:
- Education: Although graduates are favored, undergraduates (UG) can also follow for the role, making it on hand to a much wider pool of applicants.
- Communication Skills: The function requires high-quality communique competencies in English. Candidates ought to be articulate, with the potential to handle client interactions easily.
- Accent & Diction: Candidates with a noticeable Mother Tongue Influence (MTI) of their speech aren’t considered for this position, ensuring a highly popular total exchange first-rate.
- Flexibility, ty: Since the position includes night time shifts and a dynamic work environment, applicants must be adaptable and ready to paintings in varying situations
Salary & Benefits:
1. CTC Range:
The income structure for this function tiers from INR 3 Lakhs to three.25 Lakhs per annum.
This translates to a monthly income of about INR 25,000 to 27,000, imparting an aggressive salary for access-stage roles in the BPO sector.
2. Performance Bonuses:
Employees can be eligible for performance-based total bonuses, worthwhile awesome work, and contributions to client satisfaction and operational performance.
3. Health Insurance:
Teleperformance gives health insurance coverage for employees, ensuring admission to medical care, and economic security in case of health issues.
4.Cab Services:
A one-time cab carrier is furnished for girl personnel at some stage in odd-hour shifts, enhancing safety and comfort at the same time as commuting to and from paintings.
Teleperformance Recruitment Customer Care Executive: Apply Here
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