- Job Title: Sales Team Lead
- Salary: $60,000 a year
- Location: Toronto, ON
- Company: Teleperformance
- Qualifications: Bachelor’s degree
- Experience: Minimum of 3-5 years
- Job Type: Full-time
ABOUT TELEPERFORMANCE
Teleperformance Canada is a leading company of customer control services, presenting a huge variety of solutions throughout various industries, including telecommunications, healthcare, finance, and retail. As part of the worldwide Teleperformance Group, Teleperformance Canada offers first-rate customer support through a couple of channels which include voice, chat, email, and social media. The business enterprise is known for its commitment to turning in extraordinary customer service, leveraging the modern era, and implementing green procedures to enhance client pride.
Teleperformance Canada additionally fosters a fantastic painting culture, offering career improvement opportunities and a collaborative environment for its personnel. With a focal point on innovation and customer-centric answers, Teleperformance Canada remains a depended-on companion for companies looking to enhance customer relationships and power fulfillment within the Canadian marketplace.
Sales Team Lead: Job Overview
A Sales Team Lead is liable for overseeing and guiding a group of income specialists, making sure that they meet or exceed income goals even as fostering a collaborative, excessive-overall performance culture. The function includes both strategic oversight and hands-on involvement in the income technique. This role generally requires a mix of leadership abilities, sales expertise, and the capacity to force results through effective coaching and overall performance control.
Key Responsibilities:
Team Leadership and Development:
- Lead, mentor, and encourage a team of income representatives to attain character and team sales desires.
- Conduct regular one-on-one meetings with team participants to offer feedback, set objectives, and provide support for the expert boom.
- Foster a wonderful and collaborative group subculture, making sure that crew individuals are engaged and aligned with agency values and dreams.
Sales Strategy and Execution:
- Develop and implement income strategies, aligning crew sports with broader commercial enterprise objectives.
- Work carefully with senior management to apprehend organization goals and priorities and translate them into actionable income plans.
- Monitor marketplace developments and patron needs, adjusting sales approaches to capture new commercial enterprise opportunities and optimize revenue.
Performance Management:
- Set clear sales objectives and KPIs for the group, ensuring alignment with basic corporation targets.
- Track group performance, examine consequences, and offer insights to enhance income techniques and consequences.
- Address overall performance problems through coaching, training, and optimistic remarks.
Reporting and Forecasting:
- Prepare and gift normal sales reports to senior management, which include overall performance metrics, forecasts, and ability roadblocks.
- Maintain correct facts of group activity and income overall performance, making use of CRM gear and other sales management structures.
Cross-practical Collaboration:
- Collaborate with marketing, product, and customer support teams to ensure seamless patron studies and perceive upselling or cross-selling possibilities.
- Participate in recruitment, onboarding, and schooling of recent income crew participants.
Required Skills and Qualifications:
- Proven song report in income, with a minimum of 3-5 years of revel in, inclusive of management or group control experience.
- Strong communique, interpersonal, and trouble-fixing competencies.
- Ability to investigate facts and translate insights into actionable strategies.
- High stage of organization, with the ability to manage a couple of priorities and meet cut-off dates.
- Proficiency in CRM software (e.g., Salesforce) and different income equipment.
- Ann outcomes-driven, self-encouraged method with a focus on both person and crew fulfillment.
This role is right for a person obsessed with income and enjoys helping others succeed, while also riding an organization boom via effective leadership and method.
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