- Job Title: Customer Support Supervisor
- Salary: Not Disclosed
- Location: 5350 Ferrier Street, Montréal, QC H4P 1L9
- Company: Tesla
- Qualification: Bachelor’s degree
- Experience: 1-3 years
ABOUT TESLA
Tesla Canada is a subsidiary of Tesla Inc., a worldwide chief in electric-powered vehicles, electricity storage, and sustainable power answers. With a sturdy dedication to innovation, Tesla aims to accelerate the world’s transition to sustainable strength. In Canada, Tesla offers electric-powered cars, along with the Model Three, Model S, Model X, and Model Y, designed to offer high-performance, 0-emissions transportation.
Tesla also provides electricity answers together with solar panels and the Powerwall, empowering houses and companies to generate and save renewable energy. The employer operates a community of Supercharger stations throughout Canada, making sure convenient and speedy charging for its electric automobiles. Tesla’s presence in Canada is critical to its venture of lowering reliance on fossil fuels and riding environmental change via current technology. Tesla continues to grow its impact on and make contributions to the improvement of sustainable power solutions worldwide.
Job Description: Customer Support Supervisor
Job Overview: We are in search of a skilled and skilled Customer Support Supervisor to guide our customer support team and make sure awesome service delivery. The best candidate can be liable for overseeing daily operations, supplying leadership, and managing a team of customer service representatives to meet overall performance and pleasant requirements. This function calls for robust communication capabilities, hassle-solving talents, and ardor for reinforcing the customer experience.
Key Responsibilities:
Team Leadership and Supervision:
- Led motivated, and helped a crew of customer service representatives, providing guidance and training to improve men’s or women’s and the team’s overall performance.
- Monitor crew overall performance metrics and offer regular remarks to ensure high stages of client pride.
- Conduct group meetings, one-on-one periods, and overall performance critiques to foster development and boom in the group.
Customer Support Excellence:
- Ensure the crew constantly grants fantastic service by way of responding to purchaser inquiries, proceedings, and troubles through diverse channels (phone, email, chat, and so on.).
- Resolve escalated patron problems, making sure well-timed and powerful resolutions even as retaining a nice purchaser experience.
- Identify habitual customer issues and paintings with the team to broaden lengthy-term solutions that decorate the customer revel in.
Operational Management:
- Oversee the everyday operations of the customer service department, making sure procedures and processes are accompanied efficiently.
- Manage scheduling, staffing, and workload distribution to ensure the crew is adequately staffed and able to meet carrier degree agreements (SLAs).
- Analyze customer service facts and tendencies to become aware of regions for development and implement essential changes.
Training and Development:
- Develop and put in force education packages for new hires and existing crew members, ensuring they have the knowledge and skills to offer great customer support.
- Stay up to date with product knowledge and industry tendencies to make certain the group is nicely equipped to deal with purchaser inquiries correctly.
Performance Monitoring and Reporting:
- Monitor key performance signs (KPIs), which include response time, decision time, and patron pride, and offer reports to senior control.
- Identify overall performance gaps and paintings with the group to increase and enforce movement plans for improvement.
Collaboration and Communication:
- Work carefully with different departments, which includes sales, advertising, and product development, to address patron issues and offer feedback for career development.
- Foster fantastic and collaborative painting surroundings with the aid of retaining open conversation and promoting teamwork.
Qualifications:
- Proven experience in a customer service or supervisory function, preferably inside customer support-pushed surroundings.
- Excellent management and interpersonal talents with the potential to encourage and manage a group.
- Strong trouble-fixing talents and the capability to remedy consumer issues in a timely and expert manner.
- Exceptional verbal and written verbal exchange capabilities.
- Ability to paint in a fast-paced environment and handle more than one obligation simultaneously.
- Familiarity with customer support software program structures, and overall performance tracking tools.
- Bachelor’s degree or equivalent revel in is desired.
Working Conditions:
- Full-time function, with some nighttime or weekend shifts required primarily based on business desires.
- Office or remote permissions may be to be had, relying on one enterprise’s coverage.
Click Here to Apply Now
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