- Job Title: Travel Representative at Teleperformance
- Location: Remote
- Company: Teleperformance
- Job Type: Full-Time
- Pay: Pay – $19.00 per hour
- Qualification: High school diploma or GED
- Experience: 2-7 Year’s
About Teleperformance:
Teleperformance is a international chief in consumer experience management, presenting a significant range of offerings to a number of the arena’s maximum prestigious companies. We are dedicated to handing over fantastic answers and developing brilliant studies for our customers and their clients. Our team includes proficient people who are obsessed on service excellence and innovation.
Job Overview: Travel Representative
We are seeking out a stimulated and purchaser-orientated Travel Representative to join our dynamic crew. In this position, you’ll be liable for offering great customer support to tourists, making sure their tour plans are easy, interesting, and strain-free. You will address various journey-associated inquiries, including reserving flights, resorts, automobile leases, and presenting excursion recommendation. The best candidate have to have brilliant conversation competencies, a eager attention to detail, and a passion for adventure.
Key Responsibilities:
- Customer Service Excellence: Provide notable issuer to clients through smartphone, email, and chat, addressing their tour-associated inquiries and resolving any problems efficaciously and effectively.
- Booking Management: Assist customers in reserving flights, motels, car rentals, and one-of-a-kind journey preparations. Ensure all bookings are accurate and meet the client’s alternatives and requirements.
- Travel Assistance: Offer complete excursion advice, which include excursion spot information, adventure documentation necessities, and tour coverage alternatives. Assist clients with itinerary adjustments, cancellations, and refunds as wanted.
- Problem Solving: Handle consumer lawsuits and issues with empathy and professionalism, supplying effective solutions to make sure customer delight.
- Sales and Upselling: Identify possibilities to upsell greater tour products and services, which include excursion coverage, excursion applications, and enhancements, to decorate the customer’s tour experience.
- Collaboration: Work closely with corporation members and different departments to ensure seamless carrier delivery and preserve excessive levels of purchaser pleasure.
- Documentation: Maintain correct statistics of purchaser interactions, bookings, and transactions. Follow up on pending problems and ensure well timed choice.
- Continuous Learning: Stay updated on agency inclinations, new excursion merchandise, and services. Participate in education applications to decorate your abilities and knowledge.
Requirements:
- Education: High university degree or equal; a diploma in excursion and tourism, hospitality, or a related concern is a plus.
- Experience: Previous revel in in a customer service function, ideally internal the adventure employer, is mainly relevant.
- Skills: Excellent conversation and interpersonal capabilities, each written and verbal. Strong trouble-solving skills and a client-centric mind-set.
- Technical Proficiency: Comfortable the usage of adventure reserving systems, CRM software utility, and extraordinary relevant device. Proficiency in Microsoft Office Suite.
- Language Skills: Fluency in English is needed; talent in extra languages is a plus.
- Flexibility: Willingness to paintings in shifts, which include evenings, weekends, and vacations, as required through the commercial enterprise dreams.
- Attributes: Strong interest to element, functionality to multitask, and a splendid, professional demeanor.
What We Offer:
- Competitive Salary: A competitive sales bundle deal that rewards your skills and experience.
- Benefits: Comprehensive benefits package deal which include scientific medical insurance, retirement plans, paid break day, and more.
- Training and Development: Access to ongoing training and development possibilities to beautify your career growth.
- Work Environment: A dynamic and supportive artwork surroundings that values teamwork and innovation.
- Career Progression: Opportunities for profession improvement within the company, with a smooth path for boom and improvement.
How to Apply:
If you’re passionate about excursion and providing great customer service, we would like to hear from you. To examine, please placed up your resume and a cowl letter detailing your relevant revel in and why you are a in truth best wholesome for this function.
Equal Opportunity Employer:
Teleperformance is an same opportunity business enterprise. We have a laugh variety and are dedicated to developing an inclusive environment for all personnel. All certified candidates will acquire interest for employment with out regard to race, shade, religion, gender, gender identification or expression, sexual orientation, countrywide starting place, genetics, disability, age, or veteran repute.
Join us at Teleperformance and embark on an interesting career journey in which your competencies and ardour for excursion will make a first-rate effect. Apply in recent times and come to be part of our dedicated group!
We stay up for receiving your software and discussing how you could make a contribution to our organization at Teleperformance!
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