Job Role: Customer Service Officer
Salary: Rs 20,083 per month.
Location: Chinni
Company: Hindustan Unilever Limited (HUL)
Qualifications: Any Graduate
Experience: 2 – 5 years
ABOUT HINDUSTAN UNILEVER LIMITED (HUL)
Hindustan Unilever Limited (HUL) is considered one of India’s largest and oldest purchaser goods companies. Established in 1933, HUL operates in sectors that incorporate food and liquids, home care, beauty and personal care, and health and well-being.is a subsidiary of Unilever PLC, a British-Dutch multinational. HUL boasts a numerous portfolio of iconic producers along with Lux, Surf Excel, Dove, and Lipton, which have a tremendous presence in Indian households.
The enterprise is known for its strong emphasis on sustainability and innovation, striving to beautify the best of life through its products and initiatives. HUL’s massive distribution community and sturdy advertising techniques permit it to hold a leading role in the aggressive Indian marketplace. Its determination to social duty and environmental stewardship further reinforces its recognition as dependent on and ahead-questioning business enterprise.
Job Description: Customer Service Officer
Job Summary: The Customer Service Officer is accountable for supplying exquisite company clients with the resources to address inquiries, resolve issues, and make sure a fine is enjoyed. The function requires strong communication talents, problem-solving competencies, and a patron-centric mindset to help the business enterprise’s determination to purchase pleasure and loyalty.
Key Responsibilities:
Customer Interaction:
- Handle inbound and outbound purchaser calls, emails, and live chat interactions.
- Address and remedy purchaser inquiries, proceedings, and issues in a well-timed and professional way.
- Provide certain product and service statistics to help customers.
Problem Solving:
- Investigate and troubleshoot troubles counseled by way of the usage of clients, working to find powerful answers.
- Escalate complicated or unresolved troubles to better manage even as crucial.
- Follow up with customers to make certain pleasure and determination in their issues.
Record Keeping:
- Maintain accurate and up-to-date information on purchaser interactions, transactions, and remarks.
- Document problems and resolutions inside the commercial enterprise business enterprise’s CRM gadget for future reference and evaluation.
Customer Support:
- Assist clients with account-related inquiries, such as billing, account changes, and provider updates. ( Customer Service Officer)
- Process orders, returns, and exchanges by organization recommendations.
- Offer more products or services that could beautify the patron’s enjoyment.
Quality Assurance:
- Adhere to business enterprise requirements and protocols for customer support interactions.
- Participate in education intervals to live updated on product know-how, company strategies, and organization dispositions.
- Provide feedback on customer service strategies and endorse improvements.
Collaboration:
- Work carefully with distinctive departments, together with income, technical guide, and logistics, to solve customer problems efficaciously.
- Share purchaser feedback with applicable agencies to help pressure non-stop improvement in services and products.
Qualifications:
- Education: High school diploma or equal; companion’s degree or higher in a related field preferred.
- Experience: Previous enjoy in a customer support position is wonderful.
Skills:
- Excellent verbal and written conversation competencies.
- Strong hassle-fixing and conflict choice abilties.
- Proficiency in using customer support software programs and CRM systems.
- Ability to handle excessive-strain conditions with professionalism and composure. ( Customer Service Officer)
- Empathy and an actual desire to assist clients.
Personal Attributes:
- Positive thoughts-set with a dedication to handing over remarkable customer support.
- Strong attention to elements and organizational abilties.
- Ability to work independently and as part of a team.
- Flexibility to artwork numerous hours, together with evenings and weekends if required.
Working Conditions:
- Office-based surroundings with fashionable running hours; occasional more time may be required.
- Must be capable of sitting down for prolonged periods using a computer and speaking.
Compensation and Benefits:
- Competitive earnings are primarily based mostly on revel in.
- [List benefits such as health insurance, paid time off, retirement plans, etc.]
Application Process:
Interested candidates ought to post their resume and a cowl letter detailing their qualifications and experience to [Insert Application Email/Link].
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