- Role: Customer Service Officer
- Location: Chennai, Tamil Nadu, Remote
- Company: Unilever
- Employment: Full Time
Unilever is one of the world’s maximum hit and cause-pushed businesses, recognized for its commitment to developing a fine impact on society and the surroundings. With a portfolio of over 400 manufacturers cherished globally, Unilever touches the lives of millions each day. In India, where 9 out of ten families use Unilever merchandise, the corporation has a unique possibility to construct a brighter destiny via its modern and inclusive enterprise practices.
Job Description:
The Customer Service Officer position is an essential role inside Unilever’s Customer Development function, particularly within the Ice Creams division. The job is placed in Thrissur, with the choice for far-off working, making it a bendy opportunity for the proper candidate. As a Customer Service Officer, you may play an important role in driving income and distribution, handling distributor structures, and cultivating robust relationships with change partners.
Customer Service Officer Key Responsibilities:
1. Sales Target Achievement:
Your primary duty may be to acquire income goals via non-public selling and riding the distribution machine. This will include traveling the market frequently, being attractive to customers, and ensuring that Unilever’s products are well-represented in your exact geography.
2. Distributor Management:
Managing the distributor machine, each the front-quit and again-quit, is another crucial element of this role. You will need to make sure that the infrastructure is optimized for efficient operations and that distributors are well-supported. Regular analysis and use of Management Information System (MIS) reports could be essential to identify gaps and possibilities for improving performance.
3. Negotiation and Relationship Building:
Negotiation abilities are essential as you will be anticipated to negotiate with vendors and expand their groups to better manage customer relationships. Building and leveraging relationships with exchange partners is prime to strengthening Unilever’s marketplace position and gaining treasured market remarks.
4. Market Analysis and Strategy:
Analyzing market tendencies and competitor sports is crucial to improving Unilever’s competitive function. You might be predicted to provide actionable insights on the way to beautify customer support and boom marketplace proportion on your territory.
5. Performance Monitoring and Corrective Action:
Monitoring the performance of distributors and their income teams is an ongoing task. You will need to perceive any infrastructure gaps or overall performance troubles and take corrective action to make certain that income objectives are met and surpassed.
Requirements:
Educational Background:
A full-time graduation is required for this role, which suggests that Unilever is searching out candidates with a stable educational basis.
Experience:
A minimum of years of revel in in channel sales is required. This experience will make certain that the candidate is properly versed in sales dynamics and has a validated song report of riding effects.
Technical Skills:
Proficiency in Return on Investment (ROI) calculations and RS distribution management is essential. The position also requires knowledge of income-making plans and undertaking promotional sports. Familiarity with MS Office, in particular Excel, is essential for managing information and generating reviews.
Communication Skills:
Effective communique is essential in this function. While a terrific command of English is needed, fluency in the local language is also preferred to facilitate a higher conversation with neighborhood distributors and exchange companions.
Working at Unilever:
At Unilever, you will be part of a diverse and inclusive environment where each person is endorsed to carry their precise perspectives to the table. Unilever promotes a culture of curiosity, innovation, and non-stop development. Whether you’re challenging current ideas or disrupting tactics, you’ll discover a supportive environment that values your contributions.
Unilever believes in the usage of business as a pressure for desirable, and as a part of the team, you’ll have the possibility to make a real impact on each enterprise and the sector. The enterprise gives mentorship and proposals from awesome commercial enterprise leaders and colleagues, helping you develop personally and professionally.
Application Process:
Interested candidates are encouraged to use the Customer Service Officer function through the Unilever careers portal. The task supports remote running, offering flexibility and stability between professional and personal existence.
By becoming a member of Unilever, you will be part of a formidable business enterprise that is devoted to creating a sustainable future for all and sundry. Whether you’re working in Chennai, Thrissur, or remotely, you will be contributing to an organization that values purpose, innovation, and increase.
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