- Role: VKYC Officer
- Location: Hyderabad
- Company: Axis Bank
- Salary: ₹1.5-3.5 Lacs P.A
- Qualifications: Any Graduate or Postgraduate
- Experience: 2 – 7 years
- Employment Type: Full Time, Permanent
Job Description:
The VKYC Officer most important responsibility is to manage the digital onboarding process for brand-spanking new customers of Axis Bank through Video-based Know Your Customer (VKYC) interactions. This technique is important as it’s miles frequently the primary direct interaction that clients have with the financial institution. Therefore, making sure a continuing, compliant, and high-quality enjoy is important to the position.
The position is distinctive to ladies, in keeping with Axis Bank’s efforts to promote diversity and inclusion within the administrative center. This exclusivity highlights the bank’s initiative toward empowering girls and imparting them with opportunities to excel in professional areas, especially in the speedy-evolving global of digital banking.
Key Responsibilities:
1. Managing the Digital Onboarding Journey
The number one obligation is to address the client onboarding manner via video calls. The VKYC Officer guarantees that the method is accurate, seamless, and compliant with regulatory necessities. This consists of briefing customers approximately product basics, and mandatory features, and supporting them connect with the financial institution via video.
2. Customer Service and Compliance
VKYC Officers want to make sure that all interactions adhere strictly to internal management policies and are compliant with regulatory, felony, and governmental policies. The officer also wishes to offer ordinary issue resolutions and make certain transparent cease-to-cease customer help through powerful conversation.
3. Achieving Performance Metrics
The VKYC Officer is predicted to gain particular month-to-month business metrics, which encompass efficaciously finished VKYC strategies, occupancy, availability, logged-in hours, and Average Handle Time (AHT). They should also make certain adherence to cross-selling projects, generating extra charge earnings via investments, belongings, and card merchandise.
4. Customer Interaction and Experience
As the primary point of contact for many customers, the VKYC Officer plays a critical function in making sure a tremendous client revels in. They are tasked with briefing customers on basic banking products and features, as well as managing any queries or troubles that arise at some point in the video KYC process. Excellent communication abilities, both written and verbal, are a must for this role.
5. Sales and Upselling Opportunities
While the main duty is to behavior VKYC, the officer is likewise predicted to perceive and act on upselling or pass-selling opportunities. This includes offering extra merchandise consisting of funding options, asset management services, and playing cards. By doing so, they contribute directly to the financial institution’s revenue era.
Role Proficiencies and Required Skills:
1. System Proficiency:
Familiarity with banking transaction systems and offerings, in addition to expertise in the use of exclusive gadgets for video connections, is important. The officer ought to be capable of troubleshooting simple technical issues to ensure clean customer interactions.
2. Communication Skills:
Since the role entails a lot of customer interaction, both written and verbal communique skills are crucial. The officer ought to be able to provide an explanation for procedures in reality and handle queries correctly.
3. Teamwork and Adaptability:
The VKYC Officer will work in a team setting, where collaboration is fundamental. Flexibility and resilience are crucial, mainly given the quick-paced, ever-evolving nature of digital banking.
4. Sales Acumen:
While customer service is the number one feature, VKYC Officers ought to even have a knack for figuring out and pursuing income possibilities, ensuring that they contribute to the bank’s usual commercial enterprise targets.
Qualifications and Experience:
- To be eligible for this role, applicants need to have at least 15 years of formal training. A bachelor’s degree in any subject is needed, even as postgraduate qualifications are favored but not obligatory.
- Additionally, candidates should ideally have a minimum of 2 years of revel in the Banking, Financial Services, and Insurance (BFSI) sector, mainly in roles associated with phone or video banking, telesales, or customer support. Prior experience in banking operations or sales is considered beneficial, even though it isn’t always a strict requirement.
Preferred Candidate Profile:
- Proficient in English, Hindi, and Telugu (all three languages are vital for reading, writing, and talking).
- Experience in customer service, video-based total interactions, or telesales within the BFSI zone.
- Strong trouble-fixing and interpersonal capabilities, with an ability to manage client relationships efficaciously.
- Willingness to paint in a digital-first banking environment and adapt to new technology and strategies.
Qualifications and Experience:
Education Requirements:
- Minimum of 15 years of formal education.
- A bachelor’s degree in any field is obligatory.
- Postgraduate qualifications are desired however no longer mandatory.
Experience Requirements:
- Ideally, 2+ years of enjoy inside the Banking, Financial Services, and Insurance (BFSI) quarter.
- Relevant experience in smartphone banking, video banking, telesales, or customer support is preferred.
- Experience in banking operations or income is taken into consideration however is not a strict requirement.
Language Proficiency:
- Fluency in English, Hindi, and Telugu (both written and spoken) is required.
- Digital Banking Experience
- Willingness to work in a virtual-banking setup and take care of video-based totally KYC procedures.
Additional Preferred Experience:
- Familiarity with customer support approaches in BFSI or a virtual purchaser interplay position is suitable.
- Knowledge of cross-promoting, upselling, and basic banking product operations is positive.
About Axis Bank:
Axis Bank is one of the most important private zone banks in India, presenting an extensive variety of financial offerings to men or women, company, and institutional clients. The financial institution has a strong recognition of innovation and virtual transformation, making it a frontrunner in adopting new technologies to enhance client experience. Axis Bank is committed to imparting its employees with a conducive work environment, possibilities for professional boom, and a platform to contribute to the financial institution’s fulfillment.
This VKYC Officer role offers an exciting possibility for girls specialists to advance their careers within the banking zone, specifically within the rapidly increasing field of digital banking. The role promises growth, responsibility, and the threat to be a part of a revolutionary and inclusive employer.
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