Job Title: Manager – Collection and Retention
Salary: Rs 7.2 Lakhs to 8.5 Lakhs per year.
Location: Guwahati
Company: Vodafone Idea
Qualification: Any Graduate
Experience: 2 – 6 Years
ABOUT VODAFONE IDEA
Vodafone Idea Limited, generally called Vi, is taken into consideration considered one of India’s important telecommunications carrier companies. Formed from the merger of Vodafone India and Idea Cellular in 2018, Vi boasts a sturdy presence inside the Indian telecom area. The business enterprise offers a large kind of services together with cell telephony, wi-fi broadband, and organization enterprise solutions. Vi operates in all 22 telecom circles in India and serves over 280 million subscribers.
Vi is devoted to imparting innovative and occasional fee telecom answers to its customers, aiming to beautify connectivity and digital inclusion at some point in America and the US. The business enterprise faces stiff opposition from other primary game enthusiasts in the Indian market but keeps extending its network infrastructure and carrier services.
However, Vi has encountered economic traumatic conditions because of intense opposition and regulatory issues within the telecom region. Despite the annoying situations, Vi remains a large participant in India’s telecommunications panorama, continuously evolving to satisfy the developing desires of its severa client bases ۔
Job Overview
The Manager of Collection & Retention oversees techniques to efficiently collect superb payments and keep customer loyalty. This function involves growing robust series procedures, analyzing consumer statistics for tendencies, and enforcing retention projects to enhance consumer satisfaction and reduce churn. Effective communication with both internal groups and customers is essential to ensure well-timed collections and foster long-term relationships. The supervisor also video displays units’ industry policies to ensure compliance and constantly seeks opportunities to optimize strategies for progressed operational efficiency and monetary performance.
Responsibilities For a Manager – Collection and Retention:
As the Manager of Collection & Retention, you will be liable for:
Collections Strategy Development:
- Designing and implementing effective strategies for the collection of first-rate bills.
- Developing policies and processes to streamline the gathering method and enhance efficiency.
Customer Retention Initiatives:
- Creating and executing initiatives to decorate consumer pride and loyalty.
- Analyzing customer feedback and conduct to perceive possibilities for retention improvement.
Team Leadership:
- Leading and motivating a group of series dealers and retention specialists.
- Providing training and training to make sure team individuals are ready to satisfy goals.
Performance Monitoring:
- Monitoring series and retention metrics to music overall performance against targets.
- Analyzing facts to perceive tendencies and regions for improvement.
Compliance and Risk Management:
- Ensuring compliance with applicable rules and agency regulations.
- Mitigating dangers related to collection practices and purchaser retention strategies.
Cross-practical Collaboration:
- Collaborating with finance, income, and customer support teams to obtain collective goals.
- Communicating efficaciously across departments to align techniques and tasks. (Manager – Collection and Retention)
Reporting and Analysis:
- Preparing ordinary reviews on series and retention of overall performance for control evaluation.
- Conducting in-intensity evaluation to derive insights and make facts-driven decisions.
Process Improvement:
- Continuously evaluating and improving collection and retention strategies.
- Implementing automation and generation answers to optimize efficiency.
Customer Relationship Management:
- Building and retaining robust relationships with key clients and stakeholders.
- Resolving escalated problems and ensuring a positive purchaser enjoy.
Qualifications For a Manager – Collection and Retention:
To excel in this function, you need to own:
Experience:
- Proven experience in collections management, with a robust knowledge of series strategies and methodologies.
- Previous experience in customer retention or relationship control roles is tremendously ideal.
Leadership Skills:
- Demonstrated functionality to guide and increase a team, fostering a collaborative and immoderate-normal overall performance tradition.
- Strong schooling and mentoring skills to help the team increase and improve.
Analytical Abilities:
- Proficiency in records analysis and reporting, with the capability to derive insights and advise actionable strategies.
- Experience the use of CRM structures and analytics tools to music and degree normal performance. (Manager – Collection and Retention)
Communication Skills:
- Excellent verbal and written conversation competencies, with the ability to speak successfully in any respect ranges of the enterprise employer.
- Strong negotiation and persuasion competencies to influence stakeholders and resolve conflicts.
Analytical Abilities:
- Proficiency in records analysis and reporting, with the capability to derive insights and recommend actionable strategies.
- Experience the use of CRM systems and analytics gear to track and measure overall performance.
Education:
- A bachelor’s degree in commercial enterprise administration, finance, or an associated subject is generally required. A master’s diploma or expert certification (e.g., CPA, CFA) may be high-quality.
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