Job Role: Account Resolution Specialist
Salary: Rs 2.9 Lakhs per year (24.2k per month).
Location: Aurora, ON
Company: Volvo Group
Qualifications: Bachelor’s
Experience: 2 years of minimum experience.
ABOUT VOLVO GROUP
Volvo Group Canada is a leading transportation answers company, that specializes in vans, buses, creation equipment, and marine and commercial engines. With a commitment to safety, first-rate, and environmental care, Volvo Group Canada can provide innovative products and services that beautify clients’ performance and productivity.
The company operates a national network of dealerships and provider centers, making sure of complete support for its diverse patron base. Volvo Group Canada is understood for its advanced engineering and generation, continuously striving to shape the future of sustainable transport via tasks like electrification and self-sufficient driving.
Moreover, Volvo Group Canada places a robust emphasis on company obligation, aiming to make a superb impact on society through various network engagement programs and environmental initiatives. As a part of the global Volvo Group, the Canadian division contributes to a legacy of over a century of engineering excellence and client-centered solutions, solidifying its position as a leader in the transportation enterprise.
Job Description
As an Account Resolution Specialist, you will be responsible for handling and resolving first-rate receivables. Your number one goal may be to ensure well-timed payments and reduce the business enterprise’s bills receivable balance. You will work intently with customers, internal departments, and third-party party providers to cope with billing discrepancies, negotiate payment phrases, and preserve superb customer members of the family.
Key Responsibilities of an Account Resolution Specialist:
Accounts Receivable Management:
- Monitor and manage money owed and receivable getting older reports.
- Identify delinquent money owed and initiate collection efforts.
- Contact customers through telephone, electronic mail, or mail to facilitate the fee of overdue invoices.
- Negotiate price plans and phrases to clear up first-rate balances.
Dispute Resolution:
- Investigate and resolve billing discrepancies or disputes directly.
- Coordinate with internal stakeholders (Sales, Customer Service, and so forth.) to gather vital facts for dispute decisions.
- Communicate decision effects to clients and make sure the right documentation.
Customer Relations:
- Build and preserve fine relationships with customers.
- Address purchaser inquiries concerning billing issues, fee phrases, and account fame.
- Provide amazing customer service even as adhering to organization rules and tactics. (Account Resolution Specialist)
- Build and preserve fine relationships with customers.
Reporting and Analysis:
- Prepare normal reports on debts receivable popularity, collections sports, and dispute resolutions.
- Analyze records to discover tendencies and advise method enhancements.
- Assist in growing strategies to lessen bills receivable days splendidly.
Compliance and Documentation:
- Ensure compliance with organization credit and collections regulations.
- Maintain correct and updated customer account records and series notes.
- Adhere to legal requirements regarding collections practices.
Qualifications of an Account Resolution Specialist:
- Proven experience as an Account Receivable Specialist, Collections Specialist, or comparable position.
- Knowledge of bills receivable techniques, billing techniques, and collection techniques.
- Strong negotiation and hassle-solving abilities.
- Excellent communication and interpersonal capabilities.
- Proficiency in Microsoft Office Suite and enjoy accounting software programs (e.g., SAP, QuickBooks).
- Attention to detail and accuracy in facts entry and document-keeping.
- Strong negotiation and hassle-solving abilities.
Education and Experience:
- High college degree required; Associate’s or Bachelor’s degree in Accounting, Finance, or related area preferred.
- Minimum of X years of revel in accounts receivable, credit, or collections. (Account Resolution Specialist)
Work Environment:
- Fast-paced workplace environment.
- Regular interaction with customers, colleagues, and management.
Benefits:
- Competitive earnings and blessings package deal.
- Opportunities for professional growth and development.
- Positive and inclusive painting culture.
