- Job Role: Guest Services Agent
- Salary: From $17.50 an hour
- Location: Whirlpool Jet Boat Tours in Niagara Falls, ON
- Company: Whirlpool
- Qualifications: High school diploma
- Experience: 2 years
ABOUT WHIRLPOOL
Whirlpool Canada is a prime manufacturer and distributor of home systems, imparting innovative and dependable products to customers all through America. A subsidiary of Whirlpool Corporation, a global leader within the device enterprise, Whirlpool Canada is devoted to improving the lives of its clients with cutting-edge technology, electricity efficiency, and advanced fitness. The organization’s product portfolio includes fridges, washing machines, dryers, dishwashers, levels, and more. With a focus on sustainability,
Whirlpool Canada strives to lessen its environmental impact with the aid of developing home equipment that may be eco-friendly and power-inexperienced. The business enterprise is dedicated to turning in exquisite customer support and growing lasting relationships with its clients. Whirlpool Canada is proud to be a relied-on logo that enables ordinary life higher for Canadian families through modern answers and dependable standard performance.
Job Description: Guest Services Agent
Position Overview: The Guest Services Agent is a key member of the hospitality organization answerable for providing first-rate customer support to site visitors. They are the first factor of touch for visitors arriving at a resort, resort, or other facilities. The characteristics include welcoming guests, assisting with test-in and check-out procedures, addressing visitor inquiries and issues, and making sure that traffic has an exciting and cushy life. The best candidate will have strong conversation and interpersonal competencies, have a friendly and professional demeanor, and be able to treat problems correctly and with care.
Key Responsibilities:
Guest Check-in and Check-out:
- Greet visitors upon arrival and ensure easy take-a-look-at-in techniques, confirming reservation data and supplying room assignments.
- Handle guest test-outs promptly, at the side of processing payments, issuing receipts, and addressing any very last problems or requests.
- Provide visitors with important data together with room skills, offerings, inn offerings, and local attractions.
Customer Service:
- Respond to visitor inquiries, requests, and issues with promptness, courtesy, and professionalism.
- Address troubles associated with room choices, preservation, or different traveler concerns, ensuring they’ll be resolved promptly.
- Handle tourist proceedings or difficult situations calmly and efficiently, escalating to management while critical.
Reservations and Booking:
- Assist traffic with making reservations over the phone, through electronic mail, or in character.
- Ensure accurate right of entry to visitor statistics into the belongings management tool.
- Collaborate with the income and reservations team to control reserving inquiries, cancellations, and adjustments.
Administrative Duties:
- Maintain accurate and up-to-date visitor statistics, which includes public statistics, fee facts, and unique requests.
- Process bills via various techniques, collectively with coins, credit score playing cards, and digital transactions.
- Prepare and distribute day-by-day reviews, and help with exclusive clerical responsibilities as wanted.
Coordination and Communication:
- Act as a liaison among the traffic and exceptional inn departments, which incorporates housework, renovation, and control, to ensure a seamless visitor enjoy.
- Provide well-timed updates to visitors approximately the repute of their requests or problems.
Upselling and Enhancing Guest Experience:
- Offer and sell more offerings and amenities, which consist of room upgrades, ingesting alternatives, and spa offerings, to decorate the vacationer experience.
- Maintain thorough information of inn services, facilities, and neighborhood points of interest to indicate suggestions to visitors.
Security and Safety:
- Ensure the protection and safety of all traffic and motel assets.
- Follow set-up techniques for handling emergencies, inclusive of fireplace evacuations and travelerclinical situations.
Skills and Qualifications:
- High school diploma or identical (some positions may additionally require a degree in hospitality or an associated location).
- Previous revel in in customer service, preferably within the hospitality enterprise.
- Strong verbal and written verbal exchange talents.
- Ability to remain calm and composed under pressure.
- Basic laptop abilities and enjoyment with assets management systems (PMS) are a plus.
- Detail-orientated with robust organizational abilties.
- Ability to multitask and paint successfully in quick-paced surroundings.
- Availability to paintings bendy hours, which includes evenings, weekends, and holidays.
Work Environment:
Guest Services Agents normally paint in a front desk setting, interacting directly with visitors individually and over the mobile phone. They may be required to face for prolonged durations and can from time to time want to raise or deliver devices. This role consists of publicity to various situations that require adaptability and hassle-fixing.
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