- Job Title: Service Desk Analyst
- Location: Bengaluru, Karnataka
- Company: Wipro Limited
- Qualification: Diploma
- Experience: 1 Year
- Job Type: Full Time
About Wipro:
Wipro Limited is a leading worldwide statistics technology, consulting, and business corporation way offerings corporation. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technology to help our customers adapt to the virtual global and reason them to a success. We are recognized globally for our complete portfolio of services, robust willpower to sustainability, and appropriate corporate citizenship. At Wipro, we believe in remodeling groups via our deep enterprise knowledge and purchaser-centric method.
Job Description:
We are seeking out a dedicated and expert Service Desk Analyst to join our dynamic group. The best candidate can be responsible for offering first-line technical support to customers and stop-users, ensuring an immoderate stage of customer support and technical help. This feature entails managing incidents and requests, fixing technical troubles, and escalating problems when vital.
Service Desk Analyst Responsibilities:
1.First Line Support:
- Act because the primary point of contact for all IT-related inquiries and troubles, imparting green and powerful help to surrender customers.
- Handle numerous IT requests and incidents, collectively with password resets, software software installations, and hardware troubleshooting.
- Resolve incidents and carrier requests within agreed company diploma agreements (SLAs).
2.Incident Management:
- Log all incidents and carrier requests accurately and in real time using the IT issuer management device.
- Categorize and prioritize incidents and requests based on urgency and impact.
- Escalate unresolved issues to better-level useful resource businesses as critical.
3.Customer Service:
- Maintain an immoderate degree of consumer pleasure with the useful resource of ensuring that each interaction customers are executed professionally and in a well-mannered way.
- Provide well-timed updates to quit customers on the reputation of their incidents and requests.
- Follow up with stop-clients to ensure problems are resolved to their pride.
4.Technical Troubleshooting:
- Diagnose and solve hardware, software, and community-related troubles.
- Assist users with gadget getting right of entry, e-mail configuration, and software troubleshooting.
- Assist cellular devices, printers, and exclusive peripherals.
5.Documentation and Reporting:
- Maintain accurate and updated documentation of all incidents, requests, and resolutions.
- Generate reviews on issuer table sports and general performance metrics.
- Contribute to the improvement and maintenance of the understanding base by documenting new issues and answers.
6.Continuous Improvement:
- Identify possibilities for method enhancements and propose modifications to enhance provider delivery.
- Stay updated with the current day organization trends and first-rate practices in IT carrier control.
- Participate in training and improvement applications to continuously decorate technical and customer service talents.
Qualifications:
- Education: A diploma in Computer Science, Information Technology, or an associated region is desired.
Experience:
- Minimum of 1 year of experience in an IT guide or carrier desk role.
- Experience with IT provider control gear (e.g., ServiceNow, BMC Remedy) is a bonus.
- Familiarity with Microsoft operating systems, Office 365, and exclusive not unusual enterprise applications.
- Certifications: ITIL Foundation certification or equivalent is preferred.
Skills:
- Strong technical troubleshooting and hassle-fixing skills.
- Excellent conversation and interpersonal skills.
- Ability to work effectively below stress and manage multiple priorities.
- Customer-centered mindset with a commitment to delivering tremendous provider.
Why Join Wipro:
- Growth Opportunities: At Wipro, we provide numerous opportunities for professional growth and improvement via our tremendous education packages and career development projects.
- Inclusive Work Environment: We foster severe and inclusive work surroundings in which all employees are valued and respected.
- Global Exposure: Work with a worldwide institution and gain exposure to a sizeable range of technologies and industries.
- Work-Life Balance: We recognize the importance of exertions-life stability and offer bendy artwork preparations to aid our personnel’s well-being.
- Competitive Compensation: We provide a competitive sales bundle and complete blessings, together with health insurance, retirement plans, and paid days without work.
How to Apply:
If you’re obsessed with generation and customer service and are searching for an exciting opportunity to grow your career with a first-rate IT services commercial enterprise corporation, we would like to concentrate on you. Please publish your resume and a cowl letter outlining your relevant experience and qualifications.
Wipro is a same-possibility corporation. We have a good time variety and are dedicated to developing inclusive surroundings for all employees.
Join Wipro and be part of our journey to stress innovation and transformation in the digital generation.
Apply Now
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