- Role: Media Customer Support
- Location: Pune( Hinjewadi Phase 2 )
- Company: Wipro
- Salary: ₹2.75-3 Lacs P.A
- Qualifications: Any Graduate or Postgraduate
- Experience: 0 – 5 years
- Employment Type: Full Time, Permanent
Company Overview:
Wipro, with a score primarily based mostly on over forty 4,000 evaluations, is especially regarded as a first-rate place of work, specifically for women. As a part of the Fortune India 500 and Forbes Global 2000, Wipro gives a dynamic painting environment with several possibilities for professional growth. The business enterprise is renowned for its role in the use of digital transformation at some stage in severa sectors, making it an attractive desire for professionals seeking to raise their careers in technology and media management.
Job Overview: Media Customer Support
The primary responsibility of the Media Customer Support function is to control diverse duties related to media content, together with managing emails, growing stay spots, and coping with programming for sports occasions. Candidates can be responsible for numerous factors of media operations, such as producing and dubbing, managing programming, and making sure that every content is updated and correct. The role calls for remarkable verbal exchange abilties, both written and verbal, as it involves coordinating with account executives and other departments.
Media Customer Support Duties and Responsibilities:
- Handling Emails: The role entails coping with emails from Account Executives (AEs) concerning duties like creating new flights, updating scripts, and managing live and recorded spots for various activities such as sports programming.
- Creating and Managing SPOTS: Candidates may be chargeable for growing SPOTS for pre-recreation, in-recreation, halftime, and submit-recreation segments. They ought to make certain that each content material is in keeping with the programming schedule and meets the first-rate requirements set by the Vibyhe organization.
- Block Programming: The candidate will use scripts from manufacturing or dubbing departments to handle block programming. This calls for the formation of one content and how it fits into the overall programming agenda.
- Managing Influencers and Revisions: The role additionally includes coordinating with market influencers to document scripts shared by AEs. Additionally, they need to deal with revisions of SPOTs with up-to-date scripts and create new flights as required.
- Billing and Reconciliation: It’s essential to make sure that all scripts are checked and cleared for billing, especially on Mondays and the first day of each month. The candidate ought to frequently proportion details of lacking copies with AEs to make sure that every spot is updated right away.
- Daily and Weekly Coordination: The candidate should make sure that everyone’s email is addressed by the giendf the day and conduct normal exams on missing spots. They may even coordinate with Traffic/IRM groups to make sure that all logs are finalized and reviews are generated appropriately.
- Report Generation: Pulling Missing Spots reviews from NexGen and making sure that everyone is finished accurately is an important part of the role. The candidate has to coordinate with other departments to preserve industrial inventory and provide correct billing information.
- Meeting Deadlines: The function requires meticulous planning and scheduling to meet all time limits, whether each day, weekly, or month-to-month. Flexibility in work schedules is a need to deal with diverse chachallengesshes and deadlines.
Educational Requirements:
Applicants must keep a bachelor’s degree in any discipline. Suitable qualifications include B.A, B.Sc, BCA, B.Com, or B.Ed in any specialization. The extensive eligibility criteria open up opportunities for graduates from various educational backgrounds to use this function.
Skills and Qualifications:
- Technical Skills: Proficiency in MS Outlook, MS Word, and the complete Microsoft Office suite.
- Communication: Excellent written and oral verbal exchange abilties.
- Time Management: Ability to prioritize, arrange, and multitask effectively.
- Problem-Solving: Strong analytical and problem-fixing competencies, particularly for machine troubles.
- Attention to Detail: High requirements and meticulous interest in infringement.
- Flexibility: Ability to propose tight closing dates and adapt to modifications.
- Teamwork: Capable of working independently and as part of a crew.
- Preferred Knowledge: Experience in radio backend operations is an advantage.
Media Customer Support Benefits:
1. Professional Growth and Development:
Skill Enhancement: Gain experience in media management servicing, and handling complicated media operations, which can be treasured for destiny roles in media, advertising, or customer service.
Training and Learning Opportunities: Access to numerous education programs and workshops to beautify your technical, communication, and control competencies.
2. Work-Life Balance and Flexibility:
Flexible Work Schedules: The characteristic offers a diploma of pliability in artwork hours, accommodating specific schedules and making sure a of healthy paintings-life balance.
Supportive Work Environment: Wipro is notion for its inclusive and supportive work manner of lifestyles, it’s particularly useful for handling strain and tight time limits.
3. Exposure to Media and Technology:
Hands-on Experience: Opportunity to work with superior media control tools and platforms like NexGen, gaining practical revel in initial content management.
Industry Insight: Involvement in media operations affords insights into the cutting-edge day tendencies in the media and broadcasting industry, improving your information and hobby in this discipline.
4. Employee Benefits and Perks:
Comprehensive Health and Wellness Programs: Employees acquire medical health insurance, proper being applications, and different advantages aimed at maintaining physical and highbrow well-being additional Perks: Access to employee reductions, amusement activities, and organization-sponsored activities, enhancing the overall worker.
5.Ca reer Advancement Opportunities:
Internal Mobility: Wipro gives opportunities for lateral movement in the course of one in all roles and departments, permitting you to discover diverse professionals in the commercial enterprise company.
Leadership Development: For excessive-appearing employees, there are possibilities to address leadership roles, control agencies, or flow into strategic positions in the organization.
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