- • Job Title: Customer Support Associate
• Company: Wipro
• Location: Pune(Hinjewadi Phase 2, Hinjewadi, Hinjewadi Phase 1, Hinjewadi Rajiv Gandhi Infotech Park)
• Job Type: Full-Time
• Qualification: Graduation Not Required
• Experience: 0 – 2 Years
About Wipro:
Wipro Limited is a leading global facts era, consulting, and enterprise system offerings business enterprise. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and growing technology to help our clients adapt to the digital world and reason them to be successful. With a dedicated and numerous frame of people, we deliver innovative answers to more than 1,300 customers across six continents.
Position Overview: Customer Support Associate
We are looking for an exceptionally prompt and customer-cantered person to join our organization as a Customer Support Associate. The achievement candidate can be chargeable for offering splendid customer service to our customers, addressing their inquiries, and resolving issues in a properly timed and inexperienced way.
This feature requires robust verbal exchange skills, a hassle-fixing mind set, and the ability to work in a short-paced environment.
Key Responsibilities:
1.Customer Interaction:
• Handle inbound and outbound customer calls, emails, and chats.
• Provide accurate records and help concerning products, services, and policies.
• Respond to purchaser inquiries directly and professionally.
• Ensure patron delight by resolving issues correctly.
2.Problem Resolution:
• Identify and troubleshoot consumer troubles.
• Use trouble-solving capabilities to remedy patron complaints and queries.
• Escalate unresolved troubles to the proper department or supervisor while essential.
• Follow up with clients to make certain decisions.
3.Documentation:
• Maintain correct statistics of consumer interactions and transactions.
• Document info on inquiries, court instances, and comments.
• Update consumer debts and make certain statistics integrity.
4.Team Collaboration:
• Work cautiously with crew contributors to benefit not unusual goals.
• Share insights and comments to improve customer support procedures.
• Participate in crew meetings and schooling periods.
5.Quality Assurance:
• Adhere to commercial enterprise agency guidelines and methods.
• Strive to fulfill and exceed basic overall performance metrics which include name handling time, purchaser delight rankings, and number one-call choice prices.
• Continuously are attempting to find possibilities for development in company delivery.
6.Technology Utilization:
• Utilize CRM structures and another software gadget to manipulate patron interactions.
• Stay updated on new technology and gear that enhance customer service.
Qualifications, Skills,Experience:
• Education: A high college diploma or equivalent; a bachelor’s diploma is preferred.
• Experience: Previous experience in a customer service role is first-rate.
• Skills:
• Excellent verbal and written conversation capabilities.
• Strong interpersonal skills and a consumer-centric attitude.
• Proficiency in the use of computer structures and software programs.
• Ability to deal with stressful situations calmly and effectively.
• Strong hassle-solving abilities and attention to element.
• Language Proficiency: Fluency in English; greater language skills are a plus.
• Availability: Flexibility to paintings in shifts, which include evenings, weekends, and holidays as required.
Why Join Wipro?
Career Growth: Opportunities for professional development and career development.
Training: Comprehensive training programs to equip you with the abilities and knowledge wished for fulfillment.
Work Environment: A supportive and collaborative work subculture that values range and inclusion.
Benefits: Competitive earnings and benefits bundle deal, together with scientific health insurance, retirement plans, and paid day without work.
Innovation: Being part of an organization is on the main fringe of technological innovation and digital transformation.
Application Process:
Interested applicants are invited to submit their resumes and cowl letters via our online utility portal. Please ensure that your application truly highlights your relevant experience and skills. Shortlisted candidates can be contacted for similar assessments, which can also moreover encompass interviews and ability checks.
Equal Opportunity Employer:
Wipro is the same possibility organization and is devoted to growing several inclusive administrative centers. We do now not discriminate primarily based totally on race, religion, shade, country-wide basis, gender, sexual orientation, age, marital fame, veteran repute, or disability fame.
Join Us:
If you are obsessed with handing over amazing customer service and are searching for an interesting professional possibility with a global leader, we would like to hear from you. Apply nowadays to join the Wipro family and make a difference in international customer service.
Contact Information:
For any queries regarding the mission posting, please contact our HR department a
This complete process description outlines the position, obligations, qualifications, and benefits of the Customer Support Associate role at Wipro, designed to draw certified applicants and offer them a clear understanding of the process and the enterprise’s expectancies.
Apply Now
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