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Concentrix is a leading global company of patron revels in (CX) answers and technology. Founded in 1983, the organization specializes in optimizing enterprise strategies and handing over brilliant customer service across diverse industries. With a presence in over forty nations and using more than 300,000 experts, Concentrix offers services together with patron care, technical help, sales, and virtual transformation. The organization’s revolutionary approach and commitment to excellence assist customers in improving consumer delight, beautifying operational efficiency, and pressuring enterprise growth. Concentrix’s consumer-centric philosophy and numerous, inclusive work surroundings make it a relied-on associate for international groups.

Job Role: Technical Support / Customer Service Representative
Company: Concentrix
Location: CAN, ON
Employment Type: Full Time, Regular
Job Category: Customer Service/Support
Work Mode: Work at Home

Table of Contents

Job Description of Customer Service Representative:-

A Technical Support / Customer Service Representative at Concentrix is accountable for supplying tremendous customer service and technical help to customers. The role involves resolving client inquiries, troubleshooting technical problems, and making sure a high-quality customer enjoys.

Role & Responsibilities:-

Respond to purchaser inquiries through cellular phone, e-mail, or chat in a properly timed and expert way.
Diagnose and troubleshoot technical troubles with services or products.
Guide customers via step-by using-step answers, each through telephone or written verbal exchange.
Escalate unresolved issues to higher useful resource levels whilst vital.
Maintain accurate data on purchaser interactions and transactions.
Provide comments and tips to decorate customer service procedures.
Stay up to date with product expertise, business enterprise regulations, and provider techniques.
Ensure purchaser delight by supplying regular and reliable assistance.

Key Skills Required:-

Strong communique capabilities, both verbal and written.
Excellent problem-solving and analytical skills.
Technical skillability and potential to recognize and deliver a reason behind complicated technical thoughts.
Customer-centered with the willpower to offer amazing providers.
Ability to multitask and manage time successfully.
Patience and empathy even as coping with customers.

Basic Qualifications:-

- High college degree or the same.
- Previous experience in customer support or technical assistance.
- Proficiency with laptop structures and software applications.
- Strong interpersonal abilities and capacity to paint in a set of surroundings.

Preferred Qualifications:-

- Associate’s or Bachelor’s diploma in an associated area.
- Experience with unique technical services or products applicable to the location.
- Additional language abilties for multilingual help roles.

Customer Service Representative

Why Join Concentrix?

Joining Concentrix gives me the possibility to work in a dynamic and supportive environment. Employees benefit from complete education programs, professional development possibilities, and a way of lifestyles that value range and inclusion. Concentrix provides competitive salaries, overall performance-based total incentives, and numerous worker advantages, making it an extraordinary desire for people looking for a worthwhile profession in customer service and technical help.

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