- Job Title: Customer Support Executive (Work From Office)
- Company: Teleperformance (TP)
- Location: Kolkata
- Qualification: Any Graduate
- Experience: 0 – 5 Years
- Employment Type: Full Time
- Pay: ₹ 2.25-2.75 Lacs P.A
About Teleperformance:
Teleperformance is a worldwide leader in supplying exceptional omnichannel purchaser experience control. With a presence in over eighty nations, Teleperformance connects the sector’s maximum recognizable brands with their customers. Our commitment to excellence and innovation has earned us a popularity as a depended on companion inside the industry.
Job Overview: Customer Support Executive
We are searching for a committed and purchaser-focused character to join our group as a Customer Support Executive. This position is based totally absolutely in our present day-day workplace positioned in Kolkata The great candidate can be liable for presenting notable customer service, resolving consumer inquiries, and ensuring a immoderate level of patron satisfaction.
Key Responsibilities:
1.Customer Interaction:
- Handle inbound and outbound consumer calls in a professional and courteous manner.
- Respond to consumer inquiries through telephone, email, and chat.
- Provide correct and timely records concerning services and products.
- Resolve purchaser proceedings and problems correctly, escalating while important.
2.Problem Solving:
- Identify and clear up consumer issues immediately.
- Utilize trouble-fixing abilities to discover effective answers for clients.
- Document consumer interactions and preserve focused facts of customer issues and resolutions.
3.Product Knowledge:
- Stay updated at the company’s services and products.
- Provide customers with complete information approximately product features and benefits.
- Assist customers in know-how product utilization and troubleshooting fundamental problems.
4.Team Collaboration:
- Work collaboratively with team participants to gather commonplace goals.
- Share insights and exquisite practices with colleagues to beautify the general consumer enjoy.
- Participate in group meetings and education periods.
5.Performance Metrics:
- Meet and exceed performance targets which include call dealing with time, customer pride ratings, and backbone charges.
- Strive for non-stop improvement in provider delivery.
6.Compliance and Ethics:
- Adhere to organization hints, procedures, and ethical guidelines.
- Ensure compliance with industry hints and standards.
Qualifications:
- Education: High faculty degree or equivalent. A college diploma is a plus.
- Experience: Prior revel in in customer support or a related area is desired.
Skills:
- Excellent verbal and written communique abilties.
- Strong trouble-fixing competencies.
- Ability to work in a brief-paced surroundings.
- Proficient in the usage of computer systems and severa software software programs.
- Customer-centric thoughts-set with a commitment to presenting wonderful provider.
Work Environment:
This is a entire-time, on-website function.
The paintings surroundings is dynamic and fast-paced, requiring adaptability and resilience.
Shifts can also encompass evenings, weekends, and vacations to cope with consumer needs.
Benefits:
- Competitive income and typical overall performance-primarily based incentives.
- Comprehensive training and ongoing development opportunities.
- Health coverage and exclusive benefits.
- A supportive and collaborative work surroundings.
- Opportunities for career advancement inside a global company.
How to Apply:
Interested applicants are invited to submit their resume and a cowl letter detailing their applicable enjoy and why they’re an terrific match for this function. Applications can be despatched to with the task line “Customer Support Executive.
Teleperformance is an Equal Opportunity Employer:
We have fun range and are devoted to creating an inclusive surroundings for all employees. We encourage applicants from all backgrounds to apply.
Why Join Teleperformance?
At Teleperformance, we accept as true with in developing a workplace wherein employees can thrive and develop. Our dedication to worker development and nicely-being guarantees that our crew members are geared up to deliver their excellent universal overall performance. Join us and be part of a international community that values excellence, innovation, and a customer-first technique.
This complete process description gives a clear outline of the obligations, qualifications, and blessings related to the Customer Support Executive position at Teleperformance. It also emphasizes the employer’s commitment to range, employee development, and consumer pleasure.
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