Job Role: Customer Service New Associate
Salary: Rs 21,417 per month
Location: Bengaluru
Company: Accenture
Qualifications:Any Graduate
Experience : 0 – 1 years
ABOUT ACCENTURE
Accenture is an international expert services agency that specializes in consulting, era, and operations. Founded in 1989 and established in Dublin, Ireland, Accenture serves customers in various industries, including finance, healthcare, and era. With a presence in over a hundred and twenty international locations, the enterprise combines deep industry expertise with an advanced era to deliver transformative solutions.
Its offerings span strategy and consulting, digital changes, technology implementations, and operations control. Accenture emphasizes innovation and has invested heavily in developing digital abilities, artificial intelligence, and cybersecurity solutions. The agency’s closing goal is to help businesses enhance overall performance and create lasting prices.
Job Description
As a Customer Service New Associate, you’ll be the primary factor of contact for customers, addressing their inquiries, resolving problems, and supplying accurate facts approximately our services and products. Your function includes dealing with cellphone, email, and chat communications with professionalism and efficiency. You’ll file interactions, expand complex problems to higher-degree aid, and make certain a nice consumer enjoy. Strong communique skills, trouble-solving abilities, and a pleasant demeanor are crucial. Prior revel in in customer service is a plus, however not required. Training can be provided that will help you achieve this role.
Role and Responsibilities Of a Customer Service New Associate:
- Customer Interaction: Act because the first point of contact for clients through phone, e-mail, or stay chat. Address inquiries offer records about products and services, and manual clients through their issues with a focus on delivering a nice revel.
- Issue Resolution: Resolve client complaints and concerns right away and efficiently. Investigate issues, provide solutions, and comply with as much as ensure consumer pride.
- Documentation: Accurately file client interactions and transactions. Maintain specified statistics of problems, resolutions, and feedback to help improve providers and identify trends.
- Product Knowledge: Develop a deep understanding of the business enterprise’s services and products to offer accurate statistics and guidance. Stay up to date on product modifications, promotions, and updates.
- Escalation: Identify and boost complicated issues to higher-degree aid or management while essential. Ensure that every one escalations are dealt with with urgency and follow up on their resolution.
- Customer Feedback: Collect and report on client remarks to assist enhance provider exceptional. Provide recommendations for process improvements primarily based on patron insights. ( Customer Service New Associate)
- Team Collaboration: Work intently with different team participants and departments to ensure steady service delivery and to share know-how and strategies for resolving commonplace troubles.
- Adherence to Policies: Follow corporation regulations and techniques whilst coping with patron inquiries and problems. Ensure compliance with criminal and regulatory necessities related to patron interactions.
Skills Of a Customer Service New Associate:
- Communication: Strong verbal and written communication capabilities are essential for virtually and correctly interacting with clients and associates.
- Problem-Solving: Ability to evaluate conditions, identify answers, and remedy problems directly. Creative questioning enables managing complex patron worries.
- Empathy: Demonstrate empathy and endurance while dealing with customers, particularly in tough situations. Understanding their perspective is prime to presenting first-class solutions.
- Attention to Detail: Accurate documentation and cautious management of client information are essential. Attention to detail guarantees wonderful service and decreases mistakes.
- Time Management: Manage multiple tasks effectively, prioritize workloads, and deal with excessive volumes of inquiries without compromising pleasant. ( Customer Service New Associate)
- Technical Proficiency: Familiarity with customer support software and gear, in addition to fundamental pc skills, is required to manage interactions and document troubles successfully.
- Teamwork: Collaborate correctly with crew contributors and other departments to gain commonplace desires and improve service transport.
- Adaptability: Ability to modify to changing priorities and painting environments. Embrace new demanding situations and analyze from remarks to beautify overall performance.
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