Job Title : Cloud Support Engineer
Salary : Rs 2.5 Lakhs to 21.6 Lakhs
Location : Hyderabad
Company : Amazon
Qualifications : B.Tech/B.E
Experience : 2 – 6 Years
ABOUT AMAZON
Amazon is a international technology and e-trade large founded by means of Jeff Bezos in 1994. Initially launched as an online book place, Amazon has expanded its offerings to include a big range of merchandise, from electronics to groceries. It is famed for its progressive method, with vast investments in cloud computing through Amazon Web Services (AWS), artificial intelligence, and logistics.
The employer operates a sprawling network of fulfillment facilities and is understood for its purchaser-centric philosophy, which emphasizes rapid transport and a extensive selection. Beyond retail, Amazon has made top notch strides in digital streaming with Amazon Prime Video and hardware with devices just like the Kindle and Echo. With a focal point on technology-driven solutions and a global reach, Amazon maintains to form the destiny of commerce and technology.
Job Overview
A Cloud Support Engineer is chargeable for coping with and troubleshooting cloud infrastructure, making sure most desirable overall performance and reliability of cloud offerings. They offer technical guide to clients, addressing problems associated with cloud environments such as AWS, Azure, or Google Cloud. This function involves diagnosing troubles, offering solutions, and taking part with improvement groups to remedy complex issues. The engineer also monitors system fitness, implements updates, and continues documentation. Strong analytical capabilities, technical knowledge, and the capability to speak successfully with customers are essential for fulfillment in this role.
Responsibilities of a Cloud Support Engineer:
- Technical Support: Provide professional assistance to customers and inner teams for cloud-related troubles, consisting of troubleshooting, diagnosing, and resolving issues with cloud infrastructure and services.
- System Monitoring: Continuously screen cloud systems to ensure best performance, availability, and reliability. Utilize monitoring gear to become aware of and cope with potential troubles earlier than they effect operations.
- Incident Management: Manage and reply to incidents and provider requests in a well timed way. Follow set up tactics for escalation and determination, ensuring minimum disruption to services.
- Configuration and Deployment: Assist with the configuration and deployment of cloud-based totally applications, services, and infrastructure. Ensure that deployments adhere to excellent practices and organizational policies.
- Documentation and Reporting: Maintain accurate documentation of cloud structures, which include configurations, troubleshooting steps, and resolutions. Prepare ordinary reports on device performance and incident resolutions.(Cloud Support Engineer)
- Collaboration: Work closely with improvement, operations, and protection teams to cope with complex technical problems, put in force answers, and decorate system abilities.
- Updates and Patching: Implement and control updates, patches, and enhancements to cloud infrastructure and services. Ensure that all updates are examined and deployed with minimum impact on service availability.
Qualifications of a Cloud Support Engineer:
- Educational Background: A bachelor’s degree in Computer Science, Information Technology, or a related area is often required. Advanced stages or certifications may be beneficial.
Technical Skills:
- Cloud Platforms: Proficiency with most important cloud platforms like AWS, Azure, or Google Cloud.
- Operating Systems: Knowledge of Linux, Windows, and one-of-a-type strolling structures.
- Networking: Understanding of networking principles, collectively with DNS, TCP/IP, and VPNs.
- Scripting and Automation: Skills in scripting languages (e.G., Python, Bash) and familiarity with automation gear (e.G., Ansible, Terraform).
- Certifications: Relevant certifications which incorporates AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, or Google Professional Cloud Architect can beautify qualifications.
- Problem-Solving Skills: Ability to troubleshoot and clear up complicated troubles related to cloud infrastructure and services.
- Experience: Previous experience in technical assist, tool management, or cloud computing roles is regularly required.(Cloud Support Engineer)
- Communication Skills: Strong verbal and written conversation skills to have interaction efficaciously with customers and inner teams.
- Customer Service: Experience in imparting awesome customer service and help.
- Knowledge of Cloud Security: Understanding of cloud protection concepts and fine practices.
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