- Job Title: Virtual Customer Support Associate
- Company: Amazon
- Location: Chandigarh-Remote
- Qualification: Graduation Not Required
- Experience: 0 – 5 Years
- Salary: ₹ 2-3.5 Lacs P.A
- Job Type: Full-Time
About Amazon:
Amazon is a business employer of builders who deliver various backgrounds, minds, and factors of view to inventing on behalf of our clients. Amazon’s undertaking is to be Earth’s most customer-centric employer. To advantage of this, we are continuously searching out progressive strategies to serve our customers, clear up their troubles, and supply superior consumer enjoyment. Join us and be a part of the team this is at the coronary heart of the movement and at once impacts the success of Amazon’s employer.
Position Overview:
We are attempting to find passionate and dynamic Virtual Customer Support Associate to sign up for our customer service group. As a Virtual Customer Support Associate, you may act as a number one interface among Amazon and our clients, supplying guidance through diverse channels that incorporate telephone, electronic mail, and chat. You will cope with patron queries, resolve issues, and make a tremendous purchase. This function is right for people who thrive in a fast-paced, patron-oriented environment.
Key Responsibilities: Virtual Customer Support Associate
- Customer Interaction: Handle a lot of purchaser inquiries and troubles through smartphone, e-mail, and chat channels. Ensure each interplay is handled with care and diligence.
- Problem Resolution: Resolve product service problems by the usage of clarifying the client’s complaint, identifying the reason for the trouble, choosing and explaining a high-quality answer, expediting the correction or adjustment, and following a lot to ensure of decision.
- Customer Education: Provide clients with correct data regarding Amazon merchandise, offerings, and policies. Educate clients on using products and services.
- Data Management: Document patron interactions, procedure money owed, and report files. Maintain extraordinary and correct information on customer interactions.
- Team Collaboration: Work carefully with distinct team members and departments to offer comprehensive answers to patron problems.
- Performance Metrics: Meet or exceed usual performance metrics which include high-quality, productiveness, and client delight rankings.
Requirements:
- Education: A high university degree or equivalent; a university degree is preferred.
- Experience: Previous customer support revel in, ideally in digital surroundings.
- Communication Skills: Excellent verbal and written communique abilities. Ability to absolutely and efficiently speak complex statistics.
- Technical Skills: Proficient with PC systems and acquainted with diverse software program software and applications. Ability to quickly take a look at new structures.
- Problem-Solving Skills: Strong analytical and hassle-solving abilities. Ability to assume appreciably and independently.
- Time Management: Excellent time control and organizational skills. Ability to prioritize obligations and manage multiple responsibilities concurrently.
- Interpersonal Skills: Strong interpersonal capabilities with the capability to construct rapport with clients and team members.
- Adaptability: Ability to adapt to a swiftly converting environment and deal with disturbing conditions calmly and efficiently.
Work Environment:
- Remote Work: This is a miles-off role; candidates need to have a quiet and distraction-loose workspace.
- Equipment: Amazon will provide the important gadgets and era to perform your process obligations.
- Work Schedule: Flexible scheduling with the opportunity to work evenings, weekends, and holidays based totally on business desires.
Why Amazon?
- Competitive Compensation: Amazon gives competitive wages and whole blessings.
- Career Growth: Opportunity for professional development in the business organization. Access to ongoing training and expert development.
- Inclusive Culture: Amazon is devoted to a numerous and inclusive place of business. We cost numerous views and try to create an surroundings in which each person can thrive.
- Work-Life Balance: Flexible painting preparations to help you balance your personal and expert existence.
- Employee Benefits: Access to several benefits alongside medical health insurance, retirement plans, employee reductions, and more.
How to Apply
If you are passionate about helping clients and are excited to be a part of an international-magnificence customer support institution, we encourage you to apply. Please publish your resume and a cover letter outlining your relevant revel and why you’re a perfect healthy for this role.
Amazon is an Equal Opportunity Employer. All licensed candidates get to maintain consideration for employment without regard to race, color, faith, gender, sexual orientation, gender identification, country-wide basis, incapacity, age, or veteran recognition.
Join us at Amazon and assist us retain to constructing Earth’s most purchaser-centric employer. We appear beforehand to listen to you!
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