Job Role: Customer Care Leader
Salary: ₹9,05,000 per year
Location: Pune, Maharashtra
Company: Barclays
Qualifications: Bachelor’s
Experience: 3-6 years
ABOUT BARCLAYS
Barclays is an international financial services company based in London, England. Established in 1690, it has evolved into one of the world’s biggest and most reputable banks, presenting a huge range of services together with personal banking, funding banking, wealth control, and company banking. With a presence in over 40 countries, Barclays serves tens of millions of customers and customers, from people to massive organizations.
The bank is known for its dedication to innovation and sustainability, integrating era to decorate the purchaser experience while prioritizing accountable banking practices. Barclays also actively engages in diverse community tasks, aiming to drive a nice social impact.
Job Description
The Customer Care Leader is accountable for overseeing the customer support organization, ensuring notable provider shipping and fostering a nice client enjoy. Key responsibilities encompass developing schooling packages, implementing provider standards, and monitoring performance metrics. This role includes resolving escalated consumer problems, analyzing feedback to turn out to be aware of improvement regions, and taking part with different departments to beautify provider services. The ideal candidate possesses strong management competencies, first-rate communication capabilities, and a deep knowledge of client desires. A willpower for non-stop development and group improvement is critical for achievement in this function.
Requirements and Skills for Customer Care Leader:
Educational Background:
- Bachelor’s degree in Business Administration, Communications, or an associated situation.
- Additional certifications in customer support management or management are a plus.
Experience:
- A minimum of five years of enjoy in customer support, with a minimum of 2 years in a supervisory or management function.
- Proven track record in managing customer support groups and enhancing ordinary overall performance metrics.
Key Skills:
Leadership and Team Management:
- Strong capacity to the manual, inspire and increase a diverse crew.
- Experience in developing an excessively high-quality group lifestyle that encourages collaboration and accountability.
- Strong capacity to the manual, inspire and increase a diverse crew.
Communication Skills:
- Excellent verbal and written verbal exchange abilties, with the capability to convey records clearly and effectively.
- Proficient in battle decisions and able to control tough customer interactions with professionalism. (Customer Care Leader)
Customer-Centric Mindset:
- Deep information of customer desires and ardor for handing over the terrific company.
- Ability to investigate client feedback and put into effect upgrades to decorate the purchaser’s enjoyment.
Problem-Solving Abilities:
- Strong analytical abilities to emerge as privy to tendencies and extend solutions for recurring issues.
- Proficient in making facts-driven choices to enhance provider strategies and effects.
- Strong analytical abilities to emerge as privy to tendencies and extend solutions for recurring issues.
Organizational Skills:
- Ability to manipulate more than one obligation and priority successfully in a quick-paced environment.
- Strong interest in detail, ensuring accuracy in reporting and compliance with business enterprise guidelines.
Technological Proficiency:
- Familiarity with customer support software, CRM structures, and reporting equipment.
- Ability to conform to new technologies and train team individuals on their utilization.
Strategic Thinking:
- Capability to make bigger and put into effect customer support strategies aligned with everyday commercial enterprise goals. (Customer Care Leader)
- Experience in putting overall performance metrics and studying effects to strength enhancements.
Emotional Intelligence:
- The high diploma of empathy and the capability to apprehend and reply to the emotional wishes of clients and crew individuals.
- Strong interpersonal abilties to build lasting relationships with clients and co-people.
Additional Requirements:
- Flexibility to work numerous shifts, together with evenings and weekends, as desired.
- Willingness to participate in ongoing training and improvement to live present day with industry inclinations and exceptional practices.
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