- Job Title: Customer Service Representative
- Location: 934 Baker Street, Cranbrook, BC
- Company: BMO Financial Group
- Pay: $33,850–$43,500 a year
- Qualification: Bachelor’s degree or
- Experience: 2-7 Years
- Job Type: Part Time
About Us:
At BMO Financial Group, we agree with nurturing relationships and empowering our clients to advantage of their financial desires. As a chief monetary institution in North America, we satisfy ourselves by offering extremely good service and progressive solutions. Join our dynamic crew and make contributions to a tradition of excellence and collaboration.
Job Description:
We are seeking out a dedicated and consumer-centered Customer Service Representative to join our group. In this function, you may be the first aspect of touch for our clients, making sure they maintain a first-rate diploma of carrier and assistance. Your number one obligation could be to help clients with their banking goals, supply accurate facts, and resolve any troubles correctly and professionally.
Customer Service Representative Key Responsibilities:
- Customer Interaction: Greet customers warmly and professionally, each in-person and over the phone. Listen to their desires and provide appropriate solutions.
- Account Management: Assist clients with account inquiries, transactions, and updates. Ensure all records are accurately entered into our structures.
- Product Knowledge: Maintain a thorough understanding of BMO’s products and services. Effectively talk the blessings and abilities to customers, helping them pick first-rate alternatives to meet their monetary desires.
- Problem Resolution: Address patron court cases and issues immediately. Investigate and treat issues, escalating complicated instances to the proper branch while essential.
- Sales Support: Identify possibilities to go-promote or up-promote BMO products and services. Refer clients to appropriate banking specialists for added complex desires.
- Compliance: Adhere to all regulatory and compliance tips. Ensure all transactions and purchaser interactions are finished according to BMO regulations and approaches.
- Team Collaboration: Work carefully with group participants to reap common dreams. Participate in group meetings, schooling periods, and ongoing professional development.
- Administrative Duties: Perform routine administrative obligations, including filing, records admission, and file maintenance. Ensure all patron facts are handled with confidentiality and integrity.
Qualifications:
- Education: High college degree or identical required. Post-secondary training in a related area is an asset.
- Experience: Previous customer support experience, preferably in a banking or monetary services surroundings.
Skills:
- Excellent communication competencies, both verbal and written.
- Strong hassle-solving skills and hobby to detail.
- Ability to cope with a couple of responsibilities and prioritize efficaciously.
- Proficient in the usage of computer structures and software application programs.
Personal Attributes:
- The customer-centric mindset with an ardor for assisting others.
- Positive mindset and professional demeanor.
- Ability to work independently and as a part of a group.
- Adaptability and willingness to observe new competencies.
Benefits:
- Competitive Salary: We provide an aggressive reimbursement bundle to address possibilities for overall performance-based incentives.
- Health & Wellness: Comprehensive health, dental, and vision insurance plans. Access to health packages and assets.
- Retirement Savings: Contribute to an organization-matched retirement savings plan to strengthen your destiny.
- Career Development: Opportunities for growth and advancement inside BMO. Access to schooling packages, mentorship, and academic assets.
- Work-Life Balance: Flexible painting schedules and paid break days to maintain a healthy work-existence balance.
- Community Engagement: Participate in BMO’s network obligations and volunteer applications to make a positive impact.
Equal Opportunity Employer:
BMO Financial Group is devoted to fostering inclusive and various artwork surroundings. We are an identical possibility employer and inspire packages from all certified human beings, no matter race, coloration, religion, gender, sexual orientation, gender identification, country-wide starting, incapacity, veteran fame, or another legally included fame.
Join BMO Financial Group and be part of a team that values innovation, collaboration, and excellent customer support. We live up to receiving your utility and exploring the possibilities of running collectively.
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