- Job Role: Personal Banking Associate
- Salary: $35,000–$52,000 a year
- Location: 4454 East Hastings Street Burnaby British Columbia, V5C 2K2, Burnaby, BC V5C 2K2
- Company: BMO Financial Group
- Qualification: Bachelor’s Degree
- Experience: 1 – 2 years
- Job Type: Full-time
ABOUT BMO FINANCIAL GROUP
BMO Financial Group is one of the most important and most set up economic institutions in Canada. Founded in 1817, the bank has a rich history of presenting an extensive range of financial offerings, inclusive of non-public banking, commercial enterprise banking, wealth control, and funding offerings. BMO operates across Canada and the world, with a sturdy presence in the United States as well.
The financial institution is devoted to handing over amazing customer service, progressive financial answers, and building lasting customer customer relationships. Through its focus on range, sustainability, and community engagement, BMO targets to create long-term value for its clients, employees, and shareholders. As a relied-on economic companion, BMO continues to evolve with the wishes of the market, leveraging era and a client-centric method to stay competitive in the unexpectedly converting economic landscape.
Job Description: Personal Banking Associate
Position Summary: A Personal Banking Associate affords terrific customer service to individuals by helping with private banking wishes, coping with day-by-day transactions, and supplying monetary services and products. They act as the first factor of touch for customers, building relationships while offering tailored banking solutions to meet customers’ financial desires. The best candidate may have sturdy expertise in banking products, awesome verbal exchange competencies, and an ardor for customer support.
Key Responsibilities:
Customer Service:
- Greet and assist customers in a pleasant, expert way.
- Provide statistics and steering concerning banking products and services.
- Respond to inquiries regarding account balances, transaction history, and financial institution rules.
- Resolve client court cases and issues directly, ensuring patron satisfaction.
Account Management:
- Assist clients in commencing, maintaining, and remaining non-public bills which include checking, savings, and certificate of deposit.
- Review and affirm patron statistics to ensure accuracy and compliance with guidelines.
- Process requests for account-associated offerings inclusive of forestall payments, wire transfers, and account modifications.
Financial Products:
- Promote and promote banking products such as loans, credit score cards, mortgages, and funding services based totally on purchaser wishes and desires.
- Conduct desired tests for clients and provide suitable answers, ensuring compliance with the bank’s rules.
- Cross-promote additional economic services to boost consumer engagement and bank profitability.
Transactions:
- Handle daily banking transactions such as deposits, withdrawals, transfers, and payments in an accurate and timely way.
- Process coins and check transactions whilst adhering to safety protocols.
- Maintain an understanding of day-by-day cash handling tactics to ensure proper coin management and balance at the top of every shift.
Compliance and Risk Management:
- Ensure all transactions and activities comply with bank rules, enterprise regulations, and safety standards.
- Identify ability fraud dangers and file any suspicious activities to the correct government.
Team Collaboration:
- Collaborate with colleagues and different departments to deliver complete banking solutions and enhance patron revel.
- Participate in team conferences and contribute to group desires and performance.
Qualifications:
- High college degree or equivalent (a few positions may require a university degree).
- Previous enjoyment in banking, customer service, or sales is favored.
- Strong interpersonal and verbal exchange abilties, with the ability to engage customers efficaciously.
- Basic understanding of banking services and products.
- Attention to element and ability to deal with monetary transactions appropriately.
- Proficiency in banking software and basic office programs.
- Ability to work in a fast-paced environment and manage multiple duties.
Working Conditions:
- Full-time role with bendy hours primarily based on branch desires.
- Occasional time beyond regulation throughout height intervals or special occasions.
Click Here to Apply Now
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