Citi Career, Account Specialist Job at Citi | Till- July 2024

Citi, additionally referred to as Citigroup Inc., is a main worldwide economic offerings enterprise based in 1812 and headquartered in New York City. Serving over 2 hundred million customer accounts in more than one hundred sixty international locations, Citi offers a huge range of economic products and services, alongside client banking, credit score playing cards, company and investment banking, wealth management, and securities brokerage. Known for its innovation and dedication to customer service, Citi leverages the advanced era to provide steady and inexperienced monetary solutions. The employer emphasizes sustainability and corporate responsibility, aiming to impact companies and the surroundings globally.

Job Role: Account Specialist
Company: Citi
Location: Mississauga, Canada
Employment Type: Full Time, Internship
Experience: 1-3 year

Table of Contents

Account Specialist in Citi Job Description:-

The Account Specialist at Citi is liable for managing consumer money owed, offering great customer service, and ensuring purchaser pleasure. This position includes managing diverse financial transactions, resolving client inquiries, and assisting in account management activities to fulfill consumer needs and company objectives.

Role & Responsibilities:-

Client Management: Serve as the number one factor of touch for clients, addressing their goals and inquiries directly and professionally.
Account Maintenance: Manage and hold customer payments, ensuring accuracy and compliance with regulatory requirements.
Transaction Processing: Handle monetary transactions, at the side of deposits, withdrawals, transfers, and bills.
Issue Resolution: Resolve client problems and issues effectively, escalating complex times to senior managers even as crucial.
Product Knowledge: Stay knowledgeable about Citi’s monetary services and products to provide customers with applicable records and suggestions.
Documentation: Prepare and preserve accurate documentation of purchaser interactions, transactions, and account adjustments.
Sales Support: Assist in identifying possibilities for bypass-selling Citi’s products and services to satisfy client needs and guide enterprise boom.

Qualifications Required:-

Education: High college diploma or equivalent; a Bachelor’s diploma in finance, enterprise, or an associated subject is desired.
Experience: Previous revel in banking, finance, or customer service roles is top-notch.
Skills: Strong interpersonal, verbal exchange, and organizational abilties. Proficiency in the use of monetary software and Microsoft Office Suite.
Attention to Detail: High degree of accuracy in managing financial transactions and preserving customer records.

Key Skills Required:-

- Customer Service: Exceptional customer support competencies with a consumer-focused method.
- Communication: Excellent verbal and written communique capabilities.
- Problem-Solving: Strong trouble-fixing capabilities to deal with purchaser troubles efficiently.
- Teamwork: Ability to work collaboratively interior a group environment.
- Technical Proficiency: Familiarity with economic software programs and the potential to briefly research new systems.

Why Join Citi?

Joining Citi as an Account Specialist gives a compelling possibility to work with a globally renowned economic organization recognized for its innovation, integrity, and commitment to consumer providers. As an Account Specialist, you’ll have the threat to directly impact patron relationships, leveraging Citi’s considerable assets and present-day technology to deliver tremendous financial answers.

Citi values range, inclusion, and professional boom, imparting comprehensive schooling applications and career improvement opportunities. Moreover, you’ll be a part of a supportive and collaborative work surroundings that fosters teamwork and encourages personal and expert achievement. Join Citi to contribute to a legacy of excellence in worldwide finance and consumer pleasure.

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