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- Job Title : Client Manager – Mid Market
- Salary : 8,05,000 per year.
- Company : Lenovo
- Location : Hyderabad, Telangana
- Qualifications : bachelor’s diploma
- Experience : 5-9 years of experience
ABOUT COMPANY
Lenovo is a global generation corporation recognized for its innovation in personal computing, smartphones, servers, and other electronic devices. Established in Beijing in 1984, Lenovo has grown to grow to be one of the global’s leading PC manufacturers, constantly ranking a number of the pinnacle in market percentage. With operations in over 60 international locations and customers in more than 160 countries, Lenovo specializes in creating smarter era this is reachable, reliable, and user-friendly. They are dedicated to sustainability and company duty, striving to make a high quality impact on society and the surroundings thru their merchandise and practices.
Job Description
The Client Manager – Mid Market is accountable for cultivating and preserving relationships with mid-sized customers, making sure their delight and addressing any issues or troubles which can rise up. They act as the number one point of touch for those clients, information their desires, and supplying tailor-made solutions to meet their desires. This function includes taking part with inner groups to deliver terrific provider, dealing with purchaser money owed, and identifying possibilities for growth. Strong verbal exchange, negotiation, and trouble-fixing talents are vital, at the side of a keen expertise of the marketplace and industry trends. The Client Manager – Mid Market plays a pivotal function in riding sales and fostering long-term partnerships.
Requirements of Client Manager – Mid Market:
- Education: A bachelor’s diploma in commercial enterprise administration, marketing, or a associated subject is usually required. Advanced stages or certifications in sales or account management can be fine.
- Experience: Previous enjoy in income, account control, or client relations, ideally in a B2B surroundings, is frequently vital. Experience specifically in the mid-market phase is fantastically acceptable.
- Analytical Skills: The potential to research statistics, discover patterns, and draw actionable insights is critical for know-how purchaser needs, monitoring overall performance metrics, and optimizing techniques.
- Problem-Solving Abilities: Client Managers need to be adept at identifying demanding situations, developing creative solutions, and correctly addressing problems to make sure client pleasure and retention.
- Team Collaboration: Collaboration with internal groups along with income, advertising and marketing, product improvement, and customer support is critical for handing over complete solutions and resolving consumer problems correctly.(Client Manager – Mid Market)
- Time Management: Client Managers have to be capable of prioritize duties, control more than one customer money owed simultaneously, and meet cut-off dates continuously in a quick-paced environment.
- Adaptability: The capability to evolve to changing instances, market dynamics, and purchaser requirements is critical for achievement in this role.
- Ethical Conduct: Client Managers need to adhere to moral standards and agency guidelines, retaining integrity and professionalism in all interactions with clients and co-workers.
Responsibilities of Client Manager – Mid Market:
- Client Relationship Management: Act because the primary point of touch for mid-market clients, building and preserving robust relationships via regular communication, conferences, and account reviews.
- Needs Assessment: Conduct thorough desires checks to recognize customers’ enterprise targets, demanding situations, and necessities, and pick out possibilities for collaboration and increase.
- Solution Development: Collaborate with inner groups to develop custom designed answers and recommendations that address customers’ needs and align with their strategic dreams.
- Contract Negotiation: Negotiate contracts, pricing, and terms with customers to make sure at the same time useful agreements that maximize fee for each events.
- Account Management: Manage purchaser debts correctly, overseeing all aspects of the consumer lifecycle, from onboarding and implementation to ongoing assist and retention efforts.
- Issue Resolution: Proactively discover and cope with any troubles or worries raised via clients, working intently with internal teams to solve issues directly and make sure purchaser pride.
- Performance Tracking: Monitor and music key overall performance metrics, along with patron pleasure scores, sales boom, and retention rates, and take corrective moves as had to achieve targets.(Client Manager – Mid Market)
- Market Research: Stay informed approximately enterprise tendencies, market tendencies, and competitor sports, supplying insights and guidelines to customers to assist them live aggressive.
- Cross-Selling and Upselling: Identify possibilities to pass-promote or upsell additional services or products to current customers, riding revenue growth and maximizing consumer lifetime value.
- Documentation and Reporting: Maintain accurate information of consumer interactions, contracts, and agreements, and offer regular reports and updates to management on customer status and performance.
Skills of Client Manager – Mid Market:
- Negotiation Skills: Strong negotiation competencies to stable favorable phrases and agreements with clients.
- Problem-Solving: Ability to analyze complicated troubles, expand creative answers, and resolve problems effectively.
- Communication: Excellent verbal and written communique skills, with the capacity to articulate ideas in reality and persuasively.
- Analytical Thinking: Strong analytical skills to interpret data, draw insights, and make records-driven choices.
- Time Management: Effective time control and organizational talents to prioritize duties and meet closing dates.
- Adaptability: Flexibility to evolve to changing circumstances and patron needs in a dynamic enterprise surroundings.(Client Manager – Mid Market)
- Teamwork: Collaboration and teamwork competencies to paintings successfully with move-useful teams and attain common goals.
- Ethical Conduct: High moral standards and integrity in all professional interactions and choices.
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