Job Role: Customer Service Representative
Salary: Rs 20,000 – 22,000 a month
Location: Andheri, Mumbai, Maharashtra
Company: Tech Mahindra
Qualifications: Bachelor’s
Experience: 1 year
ABOUT TECH MAHINDRA
Tech Mahindra Limited is a tremendous Indian multinational generation organization, supplying statistics technology (IT) and business employer approach outsourcing (BPO) offerings. Established in 1986, it’s far part of the Mahindra Group, a conglomerate known for its diverse enterprise hobbies globally.
Headquartered in Pune, Maharashtra, Tech Mahindra operates in over 90 global places and serves diverse industries together with telecommunications, healthcare, retail, and banking. The business enterprise provides an extensive kind of services which include software program software development, network offerings, consulting, and virtual transformation.
Tech Mahindra has garnered popularity for its innovation-pushed approach, leveraging generation collectively with artificial intelligence, blockchain, and cybersecurity to supply modern-day answers to its clients. With a sturdy recognition of customer pride and operational excellence, Tech Mahindra has hooked up itself as a relied-on associate for virtual transformation tasks globally.
The company’s body of people of over one hundred fifty,000 professionals is dedicated to using technological improvement and enterprise increase via their facts and willpower to excellence. Tech Mahindra maintains its global footprint and fortifies its position as a frontrunner within the IT offerings industry.
Job Description
As a Customer Service Representative, you may be accountable for coping with inquiries and resolving issues for clients through cell phone, e-mail, or chat. Your responsibilities consist of providing records about products/services, processing orders, and addressing court cases professionally. Strong communique competencies are important, the side of a customer-centered approach to ensure pleasure and retention. Attention to detail is important as it should be recording interactions and updating consumer debts. You’ll collaborate closely with different groups to ensure seamless patron studies and may be concerned with sales or upselling efforts. Flexibility and problem-fixing talents are key in this dynamic role.
Requirements and skills of a Customer Service Representative:
- Communication Skills: Clear and powerful verbal exchange is paramount. CSRs ought to carry records in reality, listen attentively to clients’ concerns, and articulate answers in a professional way. This consists of talent in verbal communication over the phone and in-person, in addition to written communique via emails and live chat.
- Customer Focus: A robust determination to information and assemble client needs is critical. CSRs should have empathy, persistence, and the ability to handle difficult situations diplomatically. They ought to strive to make sure each interplay outcomes in consumer delight. (Customer Service Representative)
- Problem-Solving Abilities: CSRs encounter quite a few troubles every day. They should be adept at identifying problems, studying statistics, and growing effective solutions. This can also include troubleshooting technical issues, addressing billing discrepancies, or resolving lawsuits promptly.
- Product Knowledge: A complete know-how of the business enterprise’s products or services is necessary to help customers correctly. CSRs ought to be capable of offering accurate statistics, explaining features and benefits, and offering steerage on product usage.
- Computer Proficiency: Familiarity with laptop structures and software programs is vital. CSRs frequently use CRM (Customer Relationship Management) structures to manage interactions, procedure orders, and retrieve purchaser records. Proficiency in typing and information entry ensures efficient dealing with inquiries.
- Adaptability: Customer-provider environments can be rapid-paced and unpredictable. CSRs must be flexible in responding to converting priorities, dealing with multiple tasks concurrently, and adjusting to new strategies or tactics as wished.
- Time Management: Efficiently dealing with time is essential to address a high volume of inquiries whilst keeping a fine provider. CSRs should prioritize obligations, adhere to response times, and follow up on unresolved problems right away.
- Teamwork: Collaboration with colleagues and different departments is frequently necessary to remedy complex problems or boost worries. CSRs have to be able to work well in a crew surroundings, proportion knowledge, and make a contribution to a fine paintings subculture.
- Attention to Detail: Accuracy in recording client interactions, documenting problems, and updating customer facts is crucial. CSRs need to be aware of the elements to avoid mistakes and make sure data is correct and up to date. (Customer Service Representative)
- Sales Skills (Optional): Depending on the position, CSRs may be worried about income activities together with recommending extra products or services, upselling, or pass-selling. Basic sales talents and the potential to pick out opportunities to enhance patron costs may be useful.
- Language Skills (Optional): In multicultural environments or serving numerous patron bases, proficiency in more than one language may be wonderful. This complements verbal exchange and helps customers extra efficiently.
- Professionalism: Maintaining an expert demeanor, even in tough conditions, displays positively on the employer. CSRs must showcase courtesy, tact, and a positive mindset at all times.
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