Job Role : Customer Support Executive
Salary : 2-4.25 Lacs P.A
Location : Bengaluru
Company : Teleperformance (TP)
Qualifications : Any Graduate,
Experience : 2 – 4 Years
ABOUT TELEPERFORMANCE (TP)
Teleperformance (TP) is a leading international outsourcing enterprise that specialize in patron enjoy management. Founded in 1978, TP operates in 83 countries and serves over a hundred and seventy markets. The company offers a extensive range of offerings such as purchaser care, technical help, consumer acquisition, and debt collection.
TP employs over 380,000 people global, making it one of the biggest employers in the industry. Their customers span numerous sectors along with telecommunications, healthcare, retail, and technology. The organization prides itself on handing over outstanding, customized purchaser interactions thru progressive answers and technology.
Teleperformance emphasizes sustainability and corporate duty, striving to make a superb impact at the groups they function in. They focus on variety and inclusion inside their body of workers, fostering a subculture of recognize and opportunity.
Job Description
As a Customer Support Executive, you will play a pivotal role in making sure consumer satisfaction and loyalty. Your duties consist of resolving client inquiries via phone, e mail, or chat, identifying and escalating precedence issues, and imparting product/service information. You’ll hold accurate records of interactions, follow communication strategies, and attempt to achieve first-call decision each time possible. Strong communique skills, hassle-fixing skills, and a patron-centric technique are vital. You’ll collaborate intently with other teams to enhance approaches and make a contribution to a high quality client revel in that aligns with enterprise goals and values.
Key Responsibilities for a Customer Support Executive:
- Customer Interaction: Engage with customers via multiple channels which include smartphone calls, emails, stay chat, and social media systems. Provide set off, courteous, and green service to deal with their inquiries, issues, and court cases.
- Problem Resolution: Identify customer troubles, troubleshoot problems, and offer suitable answers or expand to better ranges of aid while necessary. Strive for first-contact resolution to decorate purchaser satisfaction and minimize turnaround time.
- Product Knowledge: Develop a deep knowledge of the organization’s services or products. Educate customers about product features, functionalities, and usage to make sure they derive most cost from their purchases.
- Communication: Communicate successfully with customers the usage of clear and expert language. Listen attentively to understand the foundation of troubles and produce data appropriately and comprehensively.
- Documentation and Reporting: Maintain particular and correct facts of consumer interactions, along with movements taken and resolutions furnished. Generate reviews on customer feedback, ordinary problems, and service developments to inform non-stop development efforts.(Customer Support Executive)
- Customer Feedback: Gather remarks from customers concerning their reviews with products or services. Use this remarks to recommend for upgrades or adjustments that decorate average purchaser delight.
- Process Improvement: Collaborate with cross-useful groups inclusive of product improvement, sales, and marketing to relay consumer comments and endorse upgrades to products, services, or aid approaches.
- Quality Assurance: Adhere to mounted service protocols, guidelines, and overall performance metrics (e.G., reaction time, resolution time, customer satisfaction rankings). Strive to meet or exceed provider stage agreements (SLAs) constantly.
- Customer Advocacy: Serve because the voice of the purchaser inside the business enterprise. Advocate for purchaser wishes and priorities to make certain the organization stays client-centric in all elements of its operations.
Key Skills for a Customer Support Executive at Teleperformance:
- Communication Skills: Strong verbal and written conversation capabilities are crucial for efficaciously interacting with customers and conveying data really and professionally.
- Problem-Solving Abilities: Ability to investigate problems, discover root causes, and endorse effective solutions in a well timed way.
- Empathy: Demonstrate empathy and patience while dealing with client troubles or complaints. Ability to recognize and cope with purchaser feelings and worries sensitively.
- Technical Aptitude: Basic technical information to apprehend and troubleshoot products or services-associated issues. Ability to examine new technology and systems quickly.(Customer Support Executive)
- Adaptability: Flexibility to evolve to changing patron demands, agency policies, and approaches. Ability to handle strain and continue to be composed under pressure.
- Organizational Skills: Strong organizational abilities to control multiple tasks, prioritize workload efficaciously, and meet time limits.
- Team Collaboration: Ability to work collaboratively with colleagues across specific departments to remedy complex patron troubles and improve service delivery.
- Attention to Detail: Accuracy in documenting patron interactions and following up on commitments made to customers.
- Customer Orientation: Strong commitment to providing notable customer support and fostering high-quality patron relationships.
- Conflict Resolution: Ability to handle challenging situations, diffuse conflicts, and flip terrible reviews into effective consequences for clients.
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2 Comments
Madhukar Author
I’m interested in this
Khyati Gajjar Author
I want job