Join Flipkart as a part-time Work From Home Customer Care Executive. This position includes assisting clients with inquiries, resolving troubles, and making sure of a nice buying experience. Ideal for individuals with sturdy communication skills and a consumer-focused mindset. Flexibility in hours permits you to stabilize paintings with different commitments. A dependable net connection and a quiet workspace are critical. Benefit from the convenience of working remotely while being a part of a main e-commerce organization. Apply now to start your adventure with Flipkart!
- Job Position: Customer Care Executive
- Location: Work From Home, India
- Employment Type: Full-time/Part-time
- Salary: US$20–US$30 in line with hour
Flipkart Vacancy Customer Care Executive Company Overview:-
Flipkart, one of India’s major e-alternate giants, is devoted to turning in excellent purchasing research to customers in the course of the us. With a dynamic and rapid-paced artwork environment, Flipkart is devoted to innovation and excellence inside the retail business enterprise. We are excited to announce an opportunity for a Customer Care Executive to join our crew. This characteristic offers flexibility with artwork-from-domestic alternatives and the threat of being a part of a thriving organization.
Responsibilities:-
As a Customer Care Executive at Flipkart, you could play a critical characteristic in coping with customer interactions and making sure you a persevering with buying enjoy. Your responsibilities will encompass:
1. Handling Customer Calls: Professionally and civilly manage each inbound and outbound client call to cope with inquiries, solve courtroom instances, and provide guidance.
2. Resolving Issues: Promptly and effectively deal with patron lawsuits, troubles, and inquiries to enhance delight and hold immoderate provider necessities.
3. Providing Information: Offer unique and correct statistics about Flipkart’s products, services, and order recognition to assist clients in making informed selections.
4. Order Management: Accurately way orders, returns, and exchanges, making sure that all transactions are handled efficiently and efficiently.
5. Cross-Department Collaboration: Work intently with extraordinary departments to clear up complicated purchaser problems and ensure a cohesive corporation Experience.
6. Record Keeping: Maintain whole and precise statistics of purchaser interactions and transactions for future reference and follow-up.
7. Customer Follow-Up: Conduct have a look at-u. S.A.With customers to verify that their troubles had been resolved to their satisfaction and to beautify their everyday revel.
8. Product Knowledge: Stay updated with product know-how, enterprise commercial enterprise employer guidelines, and strategies to provide correct records and resources to clients.
Required Skills and Qualifications:-
Education: A high college diploma or equivalent is needed. A bachelor’s diploma is desired however no longer obligatory.
Experience: A minimum of 1 year of established experience in a customer service function is crucial. Experience in a name’s middle surroundings is a plus. Familiarity with the e-trade or retail enterprise and CRM structures is desired.
Communication Skills: Excellent verbal and written verbal exchange capabilities are essential for interacting with clients and one-of-a-kind group individuals.
Problem-Solving: Strong hassle-solving abilities and vital questioning capabilities to address and remedy customer issues effectively.
Technical Proficiency: Proficiency in the use of customer support software program applications, databases, and devices is needed to manipulate and tune client interactions.
Multitasking: Ability to deal with a couple of obligations simultaneously and control time effectively to satisfy issuer desires.
Patience: Demonstrated staying strength and the potential to stay calm under pressure, ensuring an exquisite customer experience even in hard situations.
Language Skills: Fluency in English is required. Knowledge of more languages is a plus.
Working Hours:-
Flexibility: The role gives complete-time positions with flexible working hours, allowing you to balance paintings and private life effectively.
Shifts: Expect rotational shifts, which encompass weekends and holidays, to provide round-the-clock customer support.
Knowledge, Skills, and Abilities:-
- Customer Service Principles: In-intensity understanding of customer support concepts and practices to assemble and maintain super-client relationships.
- Organizational Skills: Strong organizational skills and a hobby to detail to manipulate client interactions and ensure accuracy in all transactions.
- Teamwork and Independence: Ability to paint both independently and as part of a group, adapting to changing environments and strategies as wanted.
- Adaptability: Quick mastering capability with the functionality to conform to a new generation and commercial enterprise corporation traits.
Benefits:-
- Competitive Salary: Enjoy competitive earnings with ordinary overall performance-based totally incentives to recognize and reward your contributions.
- Health Insurance: Comprehensive medical health insurance coverage and one-of-a-kind advantages to useful resources for your well-being.
- Professional Growth: Opportunities for professional improvement and career advancement inside the organization.
- Employee Discounts: Avail of wonderful reductions on Flipkart merchandise as a valued worker.
- Work Environment: Join a pleasing and inclusive painting surroundings that fosters collaboration and growth.
- Training Programs: Benefit from ongoing training and development applications to decorate your skills and information.
Why Join Flipkart?
- Leading E-Commerce Company: Be part of India’s top e-trade business enterprise, contributing to its endured fulfillment and growth.
- Dynamic Environment: Work in a vibrant and fast-paced environment that encourages innovation and excellence.
- Exceptional Customer Experience: Play a key function in delivering exceptional purchaser critiques and making sure customer pride.
- Talented Team: Collaborate with a skilled and motivated organization committed to achieving commonplace goals.
- Technology and Trends: Gain publicity to the cutting-edge generation and enterprise traits, staying ahead inside the hastily evolving e-trade zone.
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