Job Role: Process Associate Customer Service
Salary: Rs 3,15,500 per year,
Location: Hyderabad, Telangana
Company: Genpact
Qualification: Graduation
Experience: 2-3 years
ABOUT GENPACT
Genpact is an international expert services organization that makes a specialty of handing over digital transformation and business enterprise manner control answers. Headquartered in New York, the agency modified into at first part of General Electric but became independent in 2005. Genpact operates in the course of several industries, which include banking, coverage, healthcare, and manufacturing, providing offerings that encompass analytics, automation, and consulting. With a personnel spanning over 30 worldwide locations,
Genpact combines deep enterprise information with superior technology to assist customers in streamlining operations, enhancing consumer testimonies, and pressure innovation. The enterprise’s emphasis on digital transformation and statistics-driven insights positions it as a pacesetter in helping companies navigate complex commercial enterprise stressful conditions and benefit from sustainable increases.
Job Description
As a Process Associate Customer Service, you’ll cope with consumer inquiries and remedy problems via various verbal exchange channels. Your duties encompass handling order processing, presenting product statistics, and making sure consumer pride. You will collaborate with inner groups to streamline approaches and decorate service performance. Attention to detail, powerful hassle-fixing abilities, and the functionality to preserve a positive attitude under strain are crucial. Experience with CRM software and robust conversation competencies are required. Your function is vital in improving the general purchaser’s enjoyment and the usage of manner improvements.
Qualifications and Skills for Process Associate in Customer Service:
Educational Background:
- High School Diploma or Equivalent: A minimal requirement for maximum customer service roles. Some positions may additionally require an Associate’s or Bachelor’s degree in commercial enterprise, communications, or an associated subject.
Experience:
- Customer Service Experience: Previous enjoyment in a patron-managing position is pretty favored. This consists of dealing with customer inquiries, lawsuits, and presenting resources.
- Relevant Industry Experience: Familiarity with the enterprise you are running (e.g., retail, finance, era) may be fine.
Technical Skills:
- CRM Software Proficiency: Experience with Customer Relationship Management (CRM) structures like Salesforce, Zendesk, or HubSpot is essential for handling customer interactions and tracking instances.
- Technical Aptitude: Ability to navigate and make use of diverse software program software programs and devices relevant to customer service operations.
- Data Entry and Management: Accurate and efficient coping with of consumer information, order processing, and documentation. (Process Associate Customer Service)
Communication Skills:
- Verbal Communication: Clear, concise, and powerful communication with clients, each over the smartphone and through written correspondence.
- Active Listening: Ability to pay attention to and recognize patron needs, issues, and comments.
- Written Communication: Proficiency in crafting professional and coherent emails, opinions, and documentation.
Problem-Solving Abilities:
- Analytical Thinking: Capability to evaluate situations, find out issues, and put into effect appropriate answers.
- Conflict Resolution: Skill in handling and resolving conflicts and purchaser lawsuits effectively and diplomatically.
Personal Attributes:
- Attention to Detail: Meticulous in dealing with purchaser data, order statistics, and documentation to prevent mistakes and ensure accuracy.
- Empathy: Understanding and addressing customer desires and worries with sensitivity and care.
- Adaptability: Ability to regulate to changing techniques, technology, and customer expectancies.
- Time Management: Efficiently control time to deal with more than one obligation and prioritize obligations.
Teamwork and Collaboration:
- Interpersonal Skills: Ability to paint correctly with colleagues and unique departments to enhance customer service techniques. (Process Associate Customer Service)
- Collaborative Spirit: Willingness to contribute to team desires and useful resource colleagues in collaborative painting surroundings.
Customer-Centric Approach:
- Customer Orientation: A strong commitment to turning in tremendous providers and retaining immoderate tiers of consumer delight.
- Proactive Attitude: Anticipating customer needs and taking proactive steps to deal with them.
Additional Skills:
- Multitasking: Capability to cope with several obligations simultaneously without compromising first-class.
- Cultural Sensitivity: Understanding and respecting various purchaser backgrounds and desires.
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