- Job Role: Commercial Account Manager
- Salary: Not Disclosed
- Location: 1 Concorde Gate, Toronto, ON
- Company: Home Depot Canada
- Qualifications: Bachelor’s degree
- Job Type: Full-time
ABOUT THE HOME DEPOT
Home Depot Canada is one of the USA’s leading home improvement outlets, supplying a huge variety of products and services to both homeowners and professionals. Founded in 1994, the enterprise operates over 180 shops across Canada, supplying customers with exceptional tools, construction materials, home equipment, and domestic décor solutions. Home Depot Canada is devoted to turning in super customer service and innovative solutions to help customers entire their tasks, from renovations to repairs.
With a focal point on sustainability, the employer actively promotes eco-friendly merchandise and practices through its corporate obligation tasks. Home Depot Canada is devoted to giving again to groups via numerous charitable applications, such as The Home Depot Canada Foundation, which supports inexpensive housing and homeless youth packages. Known for its numerous and inclusive places of work, the company fosters a fantastic subculture that values integrity, admiration, and purchaser-first service.
Commercial Account Manager Job Description:
A Commercial Account Manager is responsible for dealing with client relationships, driving sales increase, and making sure of purchaser satisfaction. They expand and enforce strategies to meet income objectives, negotiate contracts, and pick out new business possibilities. This position entails constructing robust customer partnerships, addressing patron desires, and imparting tailor-made answers to beautify commercial enterprise performance. The Commercial Account Manager collaborates with internal teams to ensure seamless provider delivery while keeping profitability. Strong communication, trouble-solving, and analytical abilties are vital to excel in this position.
Key Responsibilities of a Commercial Account Manager:
Client Relationship Management:
- Build and keep strong, long-term relationships with clients to ensure consumer pleasure and retention.
- Act as the primary factor of touch for key commercial money owed, addressing patron queries and worries directly.
- Conduct normal meetings with clients to study account overall performance, identify growth opportunities, and cope with challenges.
Sales and Business Development:
- Develop and enforce strategies to reap revenue objectives and maximize profitability.
- Identify new business possibilities inside present money owed and through market studies.
- Prepare and supply income displays, proposals, and agreement negotiations to steady new offers.
- Collaborate with the marketing crew to increase promotional campaigns and product offerings.
Account Management:
- Manage patron bills, ensuring well-timed shipping of merchandise/offerings and seamless coordination with internal groups.
- Monitor client contracts and agreements to ensure compliance with phrases and conditions.
- Track account performance, prepare reports, and examine information to pick out developments and enhance consumer strategies.
Problem-Solving and Conflict Resolution:
- Address purchaser worries or complaints, providing effective solutions to maintain robust relationships.
- Resolve conflicts by negotiating collectively beneficial outcomes for both the purchaser and the employer.
Cross-Functional Collaboration:
- Work intently with income, advertising and marketing, product, and customer support teams to ensure a regular patron experience.
- Communicate purchaser feedback to inner departments to force product/service upgrades.
Key Skills Required for a Commercial Account Manager:
Sales and Negotiation Skills:
- Strong capacity to shut offers, negotiate contracts, and upsell merchandise/offerings.
Communication Skills:
- Excellent verbal and written communication to have interaction with clients and gift answers efficaciously.
Analytical and Problem-Solving Skills:
- Ability to research patron facts and marketplace tendencies to perceive business opportunities and clear up troubles effectively.
Relationship-Building:
- Strong interpersonal talents to build belief and foster long-term client partnerships.
Time Management and Organization:
- Ability to manage more than one patron’s skills and prioritize duties to fulfill time limits.
Industry Knowledge:
- Familiarity with enterprise traits and competition to offer informed recommendations and hints to customers.
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