- Role: E-Relationship Manager
- Location: Mumbai,Indore, Delhi / NCR
- Company: ICICI Bank
- Qualifications: MBA/PGDM in Any Specialization
- Experience: 0 – 3 Years
- Employment Type: Full Time
Company Overview:-
ICICI Bank, a leading non-public sector bank in India, is famous for its sizeable variety of banking merchandise and monetary offerings. The bank operates through a couple of touchpoints such as branches, net banking, mobile banking, WhatsApp banking, and contact banking. With a network of 6,524 branches and 17, hundred ninety ATMs and cash recycling machines as of March 31, 2024, ICICI Bank serves a large spectrum of clients, from people to small and medium firms (SMEs) and corporate clients. The financial institution also has specialized subsidiaries in investment banking, lifestyles and non-existence insurance, assignment capital, and asset management.
Role Overview: e-Relationship Manager
ICICI Bank is looking for dynamic professionals for the position of e-relationship Manager. This position is integral to the financial institution’s retail banking operations, focusing on turning in a superior consumer experience via diverse channels. As an e-relationship Manager, you may play a pivotal role in enhancing patron relationships and using sales growth via a comprehensive understanding of purchaser wishes and the bank’s product offerings.
Key Responsibilities:-
1.360-Degree Banking: Your primary obligation will be to construct and deepen relationships with customers, aiming to grow their pockets percentage and revenues via the telephone channel. You will need to seize the customer’s needs holistically and offer suitable solutions through the use of the 360-diploma banking framework. This technique emphasizes serving the customer’s entire banking wishes by recommending suitable products and services.
2. Quality Focus: Ensuring splendid patron interactions is important. You might be expected to provide a pleasing consumer experience, which includes keeping customers and improving the Net Promoter Score (NPS) through extraordinary providers.
3. Product Advisory: You might be chargeable for knowledge and speaking all product offerings to customers. This role requires you to behave as the only factor touch for the financial institution’s mapped customers, facilitating their wishes and queries with applicable product records.
4. New Relationships: Expanding the patron base through referrals from existing clients can be a part of your position. Generating new commercial enterprises is essential to obtain a boom in client e-books, volumes, and sales from the segment.
5. Customized Solutions: Collaborate with product professionals, problem-count experts, and credit and carrier groups to provide the proper merchandise tailored to consumer desires. Your function entails making sure that the solutions provided align with the purchaser’s necessities.
6. Adherence to Values: You can be liable for offering merchandise that can be honest to both customers and the bank, ensuring moral and balanced service.
Key Qualifications & Skills:-
- Educational Background: Candidates should hold an MBA, or be Engineers or Graduates with relevant painting experience in courting management throughout diverse industries. The position is open to individuals with zero years of revel.
- Relationship Building: Strong functionality in coping with and leveraging existing consumer relationships to cope with their wishes correctly is critical.
- Customer Service: Comprehensive information on key customer support parameters all through call engagements is important for this function.
- Improvisation: Develop and implement income strategies and customer relationship approaches to enhance effectiveness and outcomes.
- Communication Skills: Effective oral and written communication abilities are vital to engaging with clients and conveying records honestly.
- Market Sensing: Monitoring industry trends, client drivers, and capability partnerships to stay knowledgeable and adapt strategies as a consequence is crucial.
About the Business Group:-
ICICI Bank’s Retail Banking Group caters to a wide range of customers which includes individuals, self-hired specialists, SMEs, owners, authorities entities, and retail establishments. The group operates about 6,500 branches nationwide and is dedicated to serving client needs through the 360-diploma approach. This technique encompasses all elements of banking, making sure comprehensive provider transport.
The e-Relationship Management Services crew inside this organization is instrumental in providing a variety of banking services by and large via the smartphone channel. The crew is closely linked with all enterprise gadgets to design service architecture that facilitates the customer journey and relays comments to product teams. This channel helps worldwide branches and ICICI Direct, enhancing transaction skills and boosting consumer portfolios.
Why Join ICICI Bank?
ICICI Bank values diversity and welcomes applicants from numerous industries, no longer simply banking. The financial institution’s education programs are designed to prepare you for the position of e-relationship Manager, making sure that even those without prior banking enjoy can excel in this function. If you are obsessed with customer support, enjoy constructing and nurturing relationships, and are eager to make contributions to a dynamic team, ICICI Bank offers an excellent opportunity for boom and success.
In precis, the e-Relationship Manager function at ICICI Bank is good for individuals who are proactive, consumer-targeted, and keen to drive sales and career excellence. With a robust guide device and a dedication to consumer pride, ICICI Bank affords a robust platform for career improvement within the banking sector.
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