- Role: Technical Account Manager
- Location: Gurgaon, Mumbai
- Company: Meta
- Salary: ₹40 lakhs to ₹60 lakhs / Yr
- Qualifications: Bachelor’s degree in Computer science or related field
- Employment Type: Full Time
About Meta:
Meta, a global leader in the social era, has been at the forefront of connecting humans and groups thinking about its inception as Facebook in 2004. The business enterprise’s portfolio consists of globally identified structures which consist of Facebook, Messenger, Instagram, and WhatsApp, that have redefined how human beings interact digitally. Meta’s ongoing venture is to push the bounds of digital communique, advancing towards immersive opinions like augmented and virtual fact, and constructing the destiny of social technology. Employees at Meta are vital to shaping this destiny, taking us past the conventional limits of monitors, distance, or even the rules of physics.
The Role: Technical Account Manager (TAM)
Meta is looking for a passionate and experienced Technical Account Manager (TAM) to sign up for its Business Support Engineering (BSE) group, based definitely in Gurgaon or Mumbai, India. The BSE team is dedicated to handing over a great enterprise guide to businesses using Meta’s suite of merchandise. The group’s assignment is to ensure that agencies can thrive on Meta’s structures by way of manner of offering strategic, customized, and proactive technical guides. The TAM characteristic is vital to this mission, which specializes in client achievement by the use of fostering strong relationships and the use of cost for businesses leveraging Meta’s products.
Responsibilities:
As a Technical Account Manager, you may play a pivotal function in ensuring purchaser satisfaction and success. Your duties will include:
1. Managing Escalations:
- Actively control and prioritize client escalations to make certain great resolutions.
- Collaborate pass-functionally to deal with problems on behalf of the customer.
2. Client Collaboration:
- Work carefully with clients, Go-To-Market agencies, and Product groups to recognize the client’s answer and infrastructure.
- Identify and clear up operational troubles that keep away from product adoption, making sure the smooth integration and utilization of Meta’s products.
3. Customer Health Metrics:
- Provide visibility to internal management on purchaser fitness metrics internal your assigned e-book of industrial organization.
- Proactively pick out gaps in patron enjoyment or product overall performance and artwork with applicable teams to cope with them.
4.Consultative Engagement:
- Engage with a good sized variety of stakeholders, from developers to C-suite executives, supplying professional recommendations and guidelines.
- Ensure pleasant product usage at some point of critical customer moments, such as campaigns, whilst adhering to the consumer’s infrastructure and overall performance limitations.
5. Active Customer Engagement:
- Participate in product councils and purchaser forums to accumulate remarks and provide insights.
- Utilize Meta tools and product expertise to ensure consumer goals are met correctly.
6. Travel Requirements:
- Be organized to tour up to twenty the world over, as wanted, to have interaction with customers and stakeholders.
Required Qualifications:
Experience:
- A proven tune document in a consumer through function, interfacing with government stakeholders, each using technical implementation or strategic programs.
- Prior revel in roles which include TAM, technical representative, solutions architect, or product manager is specifically valued.
Technical Expertise:
Strong expertise in employer cloud software program software, thoughts like Single Sign-On, integration with cloud provider providers (e.g., AWS), and APIs.
Working statistics of event-driven and messaging provider architectures, webhooks, and API callbacks.
Customer Experience:
Experience riding purchaser results through insights and statistics, with a strategic attitude targeted at non-stop improvement.
Ability to persuade complicated integration discussions in a consultative and proactive manner.
Industry Knowledge:
Familiarity with virtual campaigns, external communications, patron revel in, and CX size metrics.
Preferred Qualifications:
Educational Background:
A Bachelor’s degree in Computer Science, a related technical place, or equal realistic enjoyment is strongly desired.
Industry Expertise:
Experience with marketing answers and deep information of Ad Tech is especially suited.
Understanding of IT operations, launch, and capability-making plans, and product launch manipulation.
Language Skills:
Proficiency in Hindi is favored, given the function’s place in India.
Meta’s Commitment to Diversity and Inclusion:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action business organization. The employer does now not discriminate based mostly on race, faith, color, countrywide foundation, sex, sexual orientation, gender identity, age, veteran fame, disability, or every different legally protected trait. Meta is devoted to presenting cheap lodges in its recruiting tactics for applicants with disabilities, prolonged-term situations, mental health conditions, or in reality held religious ideals.
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