Job Title : Service Operations Engineer
Salary : 5,52,500 per year
Location : All India
Company : NOKIA
Qualifications : Bachelor’s degree
Experience : 1-5 year’s
ABOUT NOKIA
It Corporation, founded in 1865 and based in Finland, is a pioneering multinational in the telecommunications, facts generation, and consumer electronics sectors. Initially recognized for its excellence in cell phones, Nokia has advanced into a frontrunner in network infrastructure, era licensing, and virtual health industries.
it’s strategic recognition includes offering end-to-quit solutions for telecom operators international, driving the development and deployment of 5G networks, cloud-based technology, and Internet of Things (IoT) platforms. Its enormous portfolio encompasses cell and stuck network infrastructure, software, services, and IP routing answers.
With a dedication to innovation and sustainability, Company pursuits to shape the future of generation to transform human stories via dependable, excessive-overall performance networks. The organization additionally invests in research and improvement to keep its aggressive part within the swiftly evolving virtual landscap.
Job Overview
A Service Operations Engineer oversees the overall performance, availability, and upkeep of IT offerings within an company. Responsibilities commonly consist of monitoring gadget metrics, troubleshooting incidents, and making sure carrier stage agreements (SLAs) are met.They collaborate intently with improvement groups to set up new software updates and configurations at the same time as maintaining stability. Service Operations Engineers additionally play a crucial function in implementing automation equipment to streamline strategies and enhance efficiency. Strong analytical skills and a deep information of IT infrastructure are important in this function to directly solve problems and optimize provider shipping.
Qualifications and skills of Service Operations Engineer:
Technical Proficiency:
- Service Operations Engineers require a strong foundation in IT infrastructure and systems. This consists of expertise of working systems (together with Linux and Windows), networking protocols (TCP/IP, DNS, HTTP/S), and cloud technology (AWS, Azure, Google Cloud). Proficiency in scripting and automation tools (e.G., Python, PowerShell, Ansible) is critical for automating habitual obligations and retaining gadget configurations. Understanding virtualization technologies (VMware, Docker, Kubernetes) is likewise useful for coping with scalable and resilient carrier environments.
Monitoring and Incident Management:
- A key duty of Service Operations Engineers is tracking device overall performance and responding to incidents promptly. They have to be acquainted with monitoring equipment (e.G., Nagios, Prometheus, ELK stack) to track metrics like CPU utilization, reminiscence utilization, and network visitors. Incident management talents involve triaging incidents, engaging in root motive analysis, and implementing corrective actions to limit downtime and carrier disruptions.(Service Operations Engineer)
Problem-Solving Skills:
- Service Operations Engineers should possess robust hassle-solving talents to diagnose complex troubles and advise effective answers. This includes troubleshooting network connectivity issues, figuring out software program insects, and resolving configuration conflicts. The capability to assume seriously below strain and prioritize responsibilities based on commercial enterprise impact is vital for keeping service availability and reliability.
Automation and DevOps Practices:
- Proficiency in automation is more and more crucial for Service Operations Engineers to streamline methods and improve efficiency. Knowledge of DevOps principles and practices (Continuous Integration/Continuous Deployment – CI/CD pipelines, Infrastructure as Code – IaC) enables them to set up and control programs extra successfully. Experience with version manage systems (e.G., Git) and configuration control equipment (e.G., Chef, Puppet) enables regular deployment and configuration across environments.
Communication and Collaboration:
- Effective verbal exchange talents are crucial for Service Operations Engineers to interact with go-useful groups. They should articulate technical principles certainly to non-technical stakeholders and collaborate with builders, device directors, and support groups to deal with carrier-associated troubles collaboratively. Strong documentation abilities are also essential for maintaining comprehensive gadget documentation and sharing understanding in the crew.
Security Awareness:
- A sound information of cybersecurity principles and first-class practices is essential for defensive touchy facts and ensuring compliance with policies (e.G., GDPR, HIPAA). Service Operations Engineers need to be familiar with safety protocols (SSL/TLS), vulnerability assessment tools (e.G., Nessus, OpenVAS), and strategies for securing community infrastructure and programs.(Service Operations Engineer)
Continuous Learning and Adaptability:
- Given the rapid evolution of generation, Service Operations Engineers should show a dedication to non-stop gaining knowledge of. Staying updated with enterprise developments, attending applicable training periods, and acquiring certifications (e.G., AWS Certified SysOps Administrator, Certified Kubernetes Administrator – CKA) complements their ability set and maintains them abreast of recent gear and methodologies.
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