- Job Title: Order Management Expert
- Location: India-hybrid
- Company: NOKIA
- Qualification: Bachelor’s degree
- Yrs of Experience: 3 Years
- Employment Type: Full Time
About NOKIA:
NOKIA is a global chief in telecommunications, providing complete solutions to permit seamless connectivity for human beings and corporations worldwide. With a rich background of innovation, we’re devoted to shaping the future of technology. Our diverse and inclusive surroundings foster creativity, collaboration, and boom, making NOKIA an area where you can thrive.
Job Overview: Order Management Expert
We are searching for a highly skilled and influenced Order Management Expert to Join our dynamic team. The successful candidate will play a vital role in ensuring the efficient processing and achievement of purchaser orders, maintaining high requirements of patron pleasure, and contributing to the overall success of our operations.
Key Responsibilities:
1.Order Processing:
- Accurately manner patron orders from entry to transport, making sure of timely and efficient execution.
- Verify order information, remedy discrepancies, and verify product availability.
- Coordinate with internal departments (sales, logistics, finance) to streamline order processing.
2.Customer Relationship Management:
- Serve as the primary point of touch for clients regarding order fame, delivery schedules, and any troubles that arise.
- Build and hold strong relationships with clients, addressing their needs and ensuring a high stage of delight.
- Provide proactive communication to customers about order fame, delays, and any ability troubles.
3.Inventory Management:
- Monitor stock tiers to ensure adequate inventory availability for order fulfillment.
- Collaborate with the supply chain crew to manipulate inventory replenishment and optimize stock turnover.
- Identify and cope with capacity stock issues that might affect order achievement.
5.Order Fulfillment Optimization:
- Analyze order processing metrics and identify opportunities for system enhancements.
- Implement nice practices to enhance order accuracy, lessen processing time, and enhance universal efficiency.
- Collaborate with cross-practical teams to broaden and execute initiatives that enhance the order management process.
6.Systems and Documentation:
- Utilize order control systems and software to correctly music and manage orders.
- Ensure all order-related documentation is whole, accurate, and maintained in compliance with employer guidelines.
- Generate reviews and offer records analysis to assist choice-making and non-stop improvement efforts.
7.Problem Resolution:
- Proactively discover and solve order-related issues, consisting of delivery delays, product shortages, and purchaser court cases.
- Implement corrective movements and talk solutions to relevant stakeholders.
- Escalate complicated issues to management and follow as much as make certain decisions.
Requirements:
- Bachelor’s degree in Business Administration, Supply Chain Management, or an associated field.
- Minimum of 3 years of experience in management, customer service, or a related role inside a quick-paced environment.
- Strong understanding of order control structures and software (e.g., SAP, Oracle).
- Excellent conversation and interpersonal capabilities, with the capability to engage efficaciously with customers and internal teams.
- Detail-oriented with splendid organizational skills and the potential to manage a couple of tasks simultaneously.
- Analytical attitude with the ability to interpret statistics, generate insights, and force manner enhancements.
- Problem-solving abilities and the capability to paint under strain to fulfill deadlines.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Preferred Qualifications:
- Experience in the telecommunications enterprise or an associated area.
- Knowledge of logistics and supply chain management ideas.
- Certification in the delivery chain or order control (e.g., CPIM, CSCP) is a plus.
What We Offer:
- Competitive profits and benefits bundle.
- Opportunities for professional increase and development.
- A diverse and inclusive painting environment that values innovation and collaboration.
- The hazard of being a part of an international corporation shapes the destiny of the era.
How to Apply:
Interested applicants are invited to post their resume and cover letter through [Insert Application Link]. Please include “Order Management Expert” within the problem line of your e-mail.
NOKIA is an identical opportunity business enterprise. We celebrate range and are committed to creating inclusive surroundings for all personnel.
Join us at NOKIA and be part of a group that is devoted to connecting human beings, places, and things through technology. Apply today and help us construct the destiny of telecommunications!
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