- Role: Order Specialist
- Location: Gurugram
- Company: Philips
- Salary: Not Disclosed
- Qualifications: Any Graduate
- Experience: 3-6 Years
- Employment Type: Full Time
Company Overview:
Philips, a leading international participant in the clinical devices and device industry, is offering a promising opportunity for an experienced Order Specialist to enroll in their crew in Gurugram. With a sturdy reputation for innovation and excellence, Philips Innovation Campus (PIC) in Bangalore is a key department of Philips Electronics India Limited, and a part of Royal Philips Electronics N.V., The Netherlands. Established in 1996, PIC has grown to become an important partner in growing strategic technology for Philips Global, which specializes in software engineering, embedded systems, and ASIC design methodologies.
Order Specialist Job Description:
Philips is seeking an experienced Order Specialist in Gurugram to manage the quit-to-give-up order fulfillment technique. Responsibilities include validating and processing income orders, resolving problems in non-computerized orders, and coordinating with customers and logistics. You can even cope with complex order screenings, month-to-month reporting, consumer billing, and document creation for import compliance. The role requires not less than 3 years’ enjoy so as management, proficiency in SAP, strong communique capabilities, and a consumer-first mindset. This is a full-time, permanent function inside the scientific gadgets industry, ideal for people with a history in sales operations and logistics.
Responsibilities:
1. Order Management:
- Accept and Validate Sales Orders: You will ensure the accuracy of income orders with the aid of verifying references and applicable data. You are expected to chase and replace orders based totally on transport proposals, and choose suitable alternatives whilst wanted.
- Manual and Automated Sales Orders: You will manually create sales orders and monitor the ones created via computerized systems, making ensure accuracy and efficiency.
- Order Confirmation: Confirm orders to clients, focusing on resolving any troubles that arise in non-touchless flows (sad flows) to ensure achievement.
- Root Cause Analysis: Identify and deal with the foundation causes of non-touchless flows quickly and correctly by collaborating with relevant stakeholders.
2. Administrative Tasks:
- Order Flow Management: Oversee the complete administrative process of sales orders from consumption to sales recognition, which includes handling deliveries to 3PL (Third-Party Logistics) companies.
- Complex Orders Screening: Review and display screen complex orders for technical and commercial correctness, along with specials and blended shipments.
- Monthly Reporting: Prepare and gift month-to-month reports on order receipts, deliveries, income, and stock tiers.
3. Customer Interaction:
- Customer Inquiries: Manage and respond to patron inquiries effectively.
- Document Creation: Create or coordinate the introduction of documents essential for importation into the destination country. Ensure compliance with neighborhood economic and felony necessities.
4. Billing and Purchase Orders:
- Customer Billing: Release purchaser billing as requested and create customer-facing documents that meet nearby necessities.
- 3rd Party Purchase Orders: Handle the advent, transport, and nice-related sports associated with 0.33-birthday celebration purchase orders.
Requirements:
To excel in this position, you must have:
- Key Skills: SAP, Sales Order Management, Supply Chain Management
- Experience: Minimum of three+ years in Order Management with palms-on enjoy in SAP, which includes familiarity with t-codes and various reviews.
Skills:
- Communication: Excellent communication abilities are important for coordinating with customers and inner teams.
- Customer Service Orientation: A strong client-first mindset to control inquiries and ensure pleasure.
- Problem-Solving: Effective hassle-solving techniques to deal with problems and ensure easy order fulfillment.
- Inventory and Order Management: Knowledge of inventory management and order fulfillment tactics.
- Logistics Fundamentals: Understanding of logistics basics to control shipments and deliveries efficaciously.
About Philips Innovation Campus (PIC):
PIC, a part of Philips Electronics India Limited, has been a cornerstone in the improvement of Philips’ software and technology answers. With around 1600 experts, PIC excels in notable software program development, utilizing trendy paradigms and systems. The campus is known for its contributions to embedded systems, ASIC layout, and high-quality assurance, maintaining ISO 9001/TickIT and SEI CMM SM Level five requirements.
This role offers a unique opportunity to be a part of a leading international company and make a widespread impact in the order control manner. If you have the required enjoyment and competencies, apply today to sign up for Philips and strengthen your profession in a dynamic and ahead-thinking environment.
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