- Job Title: Strategic Account Management
- Salary: Not Disclosed
- Location: Ottawa, ON K1P 1E4
- Company: PwC
- Qualification: Bachelor’s Degree
- Job Type: Full-time
ABOUT PWC
PwC Canada is a main professional services company supplying quite several offerings consisting of audit and assurance, consulting, and tax. As part of the worldwide PwC community, PwC Canada works with customers throughout diverse industries, supporting them to navigate complex business challenges, force boom, and control hazards. The organization’s team of skilled professionals delivers revolutionary solutions and insights to organizations, governments, and non-earnings, with a focal point on developing long-term costs for customers.
With a dedication to range, inclusion, and sustainability, PwC Canada embraces a collaborative culture that fosters talent development and helps groups. The agency is understood for its deep enterprise know-how, strategic expertise, and ability to supply consequences. PwC Canada is devoted to building acceptance as true within society and solving vital issues, helping clients obtain their targets at the same time as adapting to an ever-changing commercial enterprise environment.
Strategic Account Management: Job Overview
Strategic Account Management (SAM) is a critical characteristic within a company, focusing on dealing with and nurturing relationships with key bills that are vital to the business’s increase and profitability. The role of a Strategic Account Manager (SAM) includes overseeing the connection with high-cost clients, ensuring their pleasure, and figuring out opportunities for increasing the partnership. SAMs generally work with customers who have an extensive impact on the organization’s revenue and long-term success.
Key Responsibilities:
- Client Relationship Management: The number one duty is to set up and hold strong relationships with key decision-makers inside client companies. This consists of information on the consumer’s desires, goals, and demanding situations, whilst making sure the organization provides cost through tailor-made solutions.
- Account Planning and Strategy: SAMs increase complete account plans that align with the purchaser’s commercial enterprise goals. This includes identifying possibilities for increase, setting milestones, and taking part with inner teams to execute techniques that foster lengthy-term relationships and force revenue.
- Sales and Revenue Growth: A core responsibility is identifying and pursuing upsell and cross-promote possibilities within strategic accounts. SAMs are predicted to proactively introduce new products or services that cope with the evolving desires of the customer, thereby increasing ordinary account profitability.
- Collaboration with Internal Teams: SAMs act as liaisons between customers and internal groups, consisting of income, advertising, product improvement, and customer service. They make certain that the purchaser’s expectations are met and that all functions are aligned with turning intense.
- Problem Resolution: SAMs need to quickly perceive and solve any problems or worries raised by the purchaser, making sure of minimal disruption to the purchaser’s courting. They are often required to negotiate terms, control expectations, and offer answers to complicated demanding situations.
- Performance Tracking and Reporting: Regularly tracking account performance and offering exact reviews on metrics which include sales increase, consumer delight, and mission development is critical. SAMs song KPIs and alter strategies as vital to make sure goals are met.
Skills and Qualifications:
- Strong conversation and negotiation capabilities.
- Ability to construct and keep long-term relationships.
- Strategic wondering and trouble-fixing talents.
- In-depth information on the client’s enterprise and enterprise version.
- Proficiency in CRM software and account control equipment.
In essence, a Strategic Account Manager is a key player in using the agency’s growth by making sure that the needs of high-value clients are met even as figuring out new possibilities for enlargement and collaboration.
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