- Role: Relationship Manager
- Location: Delhi / NCR, Haryana, Punjab
- Company: ICICI Bank
- Salary: Not Disclosed
- Qualifications: Any Graduate
- Experience: 1 – 6 years
- Employment Type: Full Time, Permanent
About ICICI Bank:
ICICI Bank, one of India’s important non-public region banks, is providing an exciting possibility for specialists to enroll in their Retail Banking Group as a Relationship Manager. This role is essential in turning in banking offerings and answers to clients at the same time as embodying the monetary group’s middle values of consumer-centricity and fairness. With a strong presence in the course of the u . S ., ICICI Bank is dedicated to providing wonderful customer service and fostering prolonged-term relationships through a comprehensive 360-degree banking method.
Role Overview:
A Relationship Manager at ICICI Bank performs a pivotal function inside the financial institution’s technique to offer holistic banking answers to numerous consumers, together with individuals, SMEs (Small and Medium Enterprises), self-hired professionals, and retail establishments. The key obligation of the RM is to understand the financial desires of the customers and supply tailor-made solutions through the economic group’s suite of merchandise, ensuring every purchaser’s delight and the financial institution’s profitability.
Relationship Managers act because of the face of the economic group, the usage of patron acquisition, and deepening present consumer relationships. This entails no longer the most effective selling banking products but also supplying advisory offerings on an enormous range of economic dreams, together with loans, funding options, credit solutions, and wealth control.
Relationship Manager Key Responsibilities:
1. Customer Service Excellence:
Relationship Managers are anticipated to create a continuing and extraordinary customer service experience. They help customers in the course of their lifestyle cycle, providing personalized banking answers that align with the customers’ financial dreams. The emphasis is on fairness, making sure that each engagement advantages every client and the bank.
2. Business Development:
An essential component of the function includes developing the “pockets proportion” of current clients, i.e., expanding the portfolio of services and products that customers use. In addition, RMs are liable for onboarding new clients by presenting 360-diploma banking solutions that cope with their numerous desires, from monetary savings bills to loans and funding alternatives.
3. Collaboration with Internal Teams:
Relationship Managers work carefully with high-quality businesses in the financial organization, which incorporates loan officers, investment advisors, and digital banking specialists. This collaboration lets in RMs to provide a full suite of products, making sure that customers gain the splendid possible answers tailored to their precise needs.
4. Portfolio Enhancement:
RMs focus on enhancing the amazing of the customer portfolio. This consists of frequently reviewing the financial fitness of customers, ensuring they’re utilizing the most suitable products, and figuring out possibilities for cross-selling and upselling.
5. Customized Solutions and Branch Maintenance:
RMs also take responsibility for retaining the department infrastructure and making sure that it’s well-equipped to satisfy consumer needs. They ensure the provision of important services and infrastructure, imparting conducive surroundings for customers to interact with the financial institution.
6. Values-Driven Banking:
ICICI Bank places an excessive rate on integrity and fairness. Relationship Managers are anticipated to uphold the values via providing products and services that aren’t best worthwhile for the financial institution but moreover beneficial for clients. Every product furnished must adhere to the precept of being trustworthy to each activity.
Qualifications and Skills:
ICICI Bank is searching for candidates who are captivated by customer support and have strong dating-constructing abilities. While preceding experience in banking is high quality, it isn’t always compulsory. The economic institution welcomes applicants from numerous industries, supplying big schooling to equip them for success within the function of a Relationship Manager.
Educational Qualification:
Candidates need to very own a Graduate diploma or an MBA/PGDM in any specialization. Experience in relationship control, profits, or business improvement (1-10 years) is best.
Communication Skills:
Strong oral and written communication capabilities are critical for building rapport with clients and internal groups.
Team Synergy:
A willingness to work collaboratively with numerous companies in the bank is important for delivering entire answers to customers.
Strategic Thinking:
RMs have the purpose of expanding and enforcing sales techniques and strategies, ensuring an overarching technique for customer courting management.
Market Awareness:
Keeping an eye fixed on enterprise tendencies, purchaser choices, and capability partnership possibilities is a vital skill for RMs, assisting them expect customer dreams and marketplace demands.
Why ICICI Bank?
ICICI Bank is not honestly looking for traditional bankers but for people who are captivated by customer service and courting control. The monetary group prides itself on hiring from numerous industries, spotting that professionals from numerous backgrounds bring treasured insights and abilities to the table. Whether a candidate has preceding banking revel in or now not, ICICI Bank gives the training and manual crucial to succeed in the role.
The bank’s determination to empower its employees is obvious in the massive training packages furnished to Relationship Managers. These applications are designed to equip RMs with the essential abilities and recognize how to thrive in especially competitive surroundings at the same time as fostering a way of life of non-forestall getting to know and developing
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