Job Title: Salesforce FSL Professional
Salary: Rs 27,62,513 per year
Location: Hyderabad, Chennai, Bengaluru
Company: Tata Consultancy Services (TCS)
Qualifications: Any Graduate,
Experience: 2 – 6 Years
ABOUT TATA CONSULTANCY SERVICES (TCS)
Tata Consultancy Services (TCS) is a worldwide leader in IT services, consulting, and business answers. Headquartered in Mumbai, India, TCS operates in forty-six worldwide places and serves customers throughout numerous industries inclusive of banking, economic offerings, production, retail, and healthcare. Established in 1968, TCS is a part of the Tata Group, one of India’s biggest and oldest conglomerates.
TCS provides a large variety of services which includes IT consulting, organization answers, utility development and protection, infrastructure offerings, engineering and commercial enterprise offerings, cybersecurity, and further. The organization is a concept for its willpower to innovate, leveraging generation that encompasses AI, IoT, blockchain, and cloud computing to pressure virtual transformation for its clients.
With a strong emphasis on sustainability and company social duty, TCS focuses on network tasks in training, healthcare, and environmental sustainability. It has always been diagnosed for its ethical business enterprise practices and worker-fine rules, making it one of the most outstanding organizations globally. TCS continues to increase its global footprint while retaining its recognition for handing over excellence and rates to its customers.
Job Overview
Salesforce Field Service Lightning (FSL) Professionals are experts in leveraging Salesforce’s FSL platform to optimize discipline service operations. They manipulate and customize FSL implementations, ensuring seamless integration with current Salesforce CRM systems. Responsibilities encompass configuring mobile programs for technicians, designing scheduling, and dispatching answers, and providing technical aid. FSL Professionals collaborate with stakeholders to understand enterprise necessities, streamline workflows, and enhance productiveness. They play an important function in riding performance, purchaser satisfaction, and operational excellence through the powerful use of Salesforce FSL capabilities.
Requirements and Skills For a Salesforce FSL Professional:
Technical Requirements:
- Salesforce Platform Knowledge: Proficiency in Salesforce CRM and its numerous modules is essential. This consists of information Salesforce structure, information model, and customization talents.
- Field Service Lightning (FSL) Expertise: In-intensity understanding of Salesforce FSL is vital. This includes configuration of carrier territories, service appointments, painting orders, dispatching, and mobile solutions for field technicians.
- Customization and Configuration: Ability to personalize Salesforce FSL to meet specific enterprise needs. This includes configuring items, fields, workflows, and process builder automation within the FSL framework.
- Integration Skills: Experience in integrating Salesforce FSL with other structures and packages, consisting of ERP structures, IoT devices, or external databases, using APIs and middleware.
- Reporting and Analytics: Proficiency in developing reviews and dashboards in Salesforce to offer insights into area provider performance metrics, technician productivity, and carrier KPIs.(Salesforce FSL Professional)
- Mobile Solutions: Knowledge of configuring and deploying Salesforce cell solutions for field technicians using the Salesforce mobile app or other cell structures.
Functional Requirements:
- Field Service Operations Understanding: A stable understanding of field carrier management tactics and great practices. This includes knowledge of carrier scheduling, dispatch control, workforce optimization, and carrier stage agreements (SLAs).
- Customer Relationship Management: Ability to manage consumer relationships correctly via Salesforce CRM, ensuring correct customer information, service records, and verbal exchange logs.
- Project Management Skills: Experience in managing Salesforce FSL implementation tasks from necessities amassing to deployment and putting an up-release guide.
- Training and Support: Capability to offer training to end-customers, which include area technicians and service managers, on using Salesforce FSL successfully. Ability to offer ongoing aid and troubleshoot problems associated with FSL implementation.
Soft Skills:
- Communication: Strong verbal and written verbal exchange capabilities to engage with stakeholders, understand requirements, and articulate answers efficiently.
- Problem-Solving: Analytical attitude and hassle-fixing talents to become aware of troubles, advise solutions, and troubleshoot technical and operational challenges in Salesforce FSL implementations. (Salesforce FSL Professional)
- Team Collaboration: Ability to collaborate with move-practical groups which include income, customer support, IT, and operations to ensure seamless integration and alignment of Salesforce FSL with typical business goals.
- Adaptability: Flexibility to evolve to convert business needs and technological advancements within the Salesforce ecosystem, inclusive of updates and new releases related to FSL functionality.
Certification:
Salesforce Certifications: It is fairly beneficial for Salesforce FSL Professionals to attain relevant certifications including Salesforce Certified Field Service Lightning Consultant or Salesforce Certified Service Cloud Consultant. These certifications validate know-how in implementing and keeping Salesforce FSL solutions.
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