Job Title: Account Manager
Salary: $90,000 to $139,500
Location: Vancouver, BC
Company: Samsung Electronics
Qualifications: Bachelor’s
Experience: 6+ years
ABOUT SAMSUNG ELECTRONICS
Swiggy is an outstanding Indian food transport startup that has revolutionized the way human beings dine with the aid of allowing food shipping from neighborhood eating places to customers’ doorsteps. Founded in 2014 by way of Sriharsha Majety, Nandan Reddy, and Rahul Jaimini, Swiggy has unexpectedly multiplied throughout India, imparting a convenient platform for users to browse menus, location orders, and tune deliveries in real-time through its user-friendly app.
The corporation’s success can be attributed to its strong logistics community and attention to purchaser delight, ensuring timely deliveries and a wide form of culinary picks. Swiggy has also ventured into cloud kitchens with Swiggy Access, allowing restaurants to extend their reach without setting up a bodily presence.
Swiggy has attracted enormous investment from numerous challenge capitalists and has improved its offerings to include Swiggy Super, a subscription-primarily based provider presenting limitless loose deliveries. With a dedication to innovation and consumer-centric services, Swiggy maintains to dominate the meals shipping market in India, presenting employment opportunities and fostering monetary growth inside the eating place industry.
Job Overview
An Account Manager is responsible for keeping and expanding relationships with assigned clients. They act as the principal point of touch, handling client portfolios, knowing their wishes, and ensuring pride. Account Managers additionally collaborate with inner teams to supply answers and help, aiming to achieve income goals and beautify client retention. Strong communique and negotiation capabilities are essential to efficiently clear up issues and power commercial enterprise boom. This function commonly requires a mix of customer service, sales acumen, and strategic questioning to foster lengthy-time period partnerships and maximize profitability for both the customer and the business enterprise.
Qualifications of an Account Manager:
- Educational Background: A bachelor’s degree in business management, marketing, communications, or an associated subject is typically required. Some employers may prefer candidates with a master’s degree or additional certifications in sales or account management.
- Industry Knowledge: Familiarity with the industry in which the employer operates is fantastic. For example, expertise in the generation, finance, healthcare, or manufacturing sectors can offer a strategic part.
- Experience: Previous experience in sales, customer service, or account management is frequently required. This consists of a tested music document of coping with client relationships and accomplishing income goals.
- Communication Skills: Excellent verbal and written communique abilities are important. Account Managers must efficaciously deliver thoughts, negotiate phrases, and solve conflicts with customers and inner teams.
- Interpersonal Skills: Strong interpersonal abilities are crucial for constructing rapport with clients and co-workers alike. This includes empathy, staying power, and the capability to apprehend various views.
- Problem-Solving Skills: Account Managers need to be adept at identifying issues, analyzing facts, and imposing solutions to meet purchaser needs and remedy worries right away.
- Organizational Skills: The role needs sturdy organizational skills to manage multiple patron money owed simultaneously, prioritize tasks, and meet closing dates successfully. (Account Manager)
- Analytical Skills: Proficiency in studying records and deciphering traits is useful for knowledge of consumer behavior, forecasting income possibilities, and making strategic decisions.
- Technical Proficiency: Familiarity with CRM software, assignment management tools, and different relevant technologies complements productivity and customer management competencies.
Responsibilities of an Account Manager:
- Client Relationship Management: Serve as the number one point of touch for assigned customers, nurturing relationships, knowing their desires, and anticipating destiny requirements.
- Account Development: Develop techniques to increase existing debts by identifying new possibilities, move-selling services or products, and maximizing consumer delight and retention.
- Strategic Planning: Collaborate with clients to expand tailored account plans aligned with their commercial enterprise objectives and ensure alignment with enterprise dreams.
- Sales Growth: Achieve sales goals and sales increase goals by way of promoting corporation products or services, negotiating contracts, and ultimate offers.
- Conflict Resolution: Address purchaser worries directly and correctly, ensuring problems are resolved to maintain high-quality relationships and patron pride.
- Internal Collaboration: Work intently with inner departments including income, advertising and marketing, and operations to coordinate efforts, deal with client needs, and supply seamless providers.(Account Manager)
- Reporting and Analysis: Prepare everyday reviews on account repute, income forecasts, and customer comments. Use statistics analysis to derive insights and advise upgrades.
- Market Research: Stay knowledgeable approximately industry trends, market situations, and competition to provide strategic guidance and capitalize on opportunities.
- Compliance and Documentation: Ensure all contractual and legal obligations are met, preserving accurate facts of purchaser interactions, contracts, and transactions.
- Training and Support: Provide schooling and aid to clients on product or service capabilities, updates, and best practices to optimize their utilization and pride.
- Customer Advocacy: Act as a customer suggest within the organization, championing purchaser wishes and influencing product/carrier enhancements based on feedback and marketplace demand.
- Continuous Improvement: Proactively searching for opportunities for system development, suggesting upgrades to workflows, systems, or rules to streamline operations and enhance customer experience.
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