Job Title: Service Desk Executive
Salary: ₹2,77,000 per year
Location: Bengaluru, Karnataka
Company: Samsung Electronics
Qualifications: Bachelor’s
Experience: 4 years Experience
ABOUT SAMSUNG ELECTRONIC
Samsung Electronics, a worldwide leader in the era, became primarily based in 1969 and is based in Suwon, South Korea. As a subsidiary of the Samsung Group, it specializes in a large form of merchandise, which consists of client electronics, semiconductors, telecommunications gadgets, and digital media. Renowned for its progressive smartphones, extensively the Galaxy collection, and modern-day indicates, which consist of QLED TVs.
The business enterprise invests heavily in research and improvement, riding improvements in synthetic intelligence, the 5G era, and clever home solutions. With a determination toward sustainability, Samsung targets to reduce its environmental effects through inexperienced practices and products.
Globally, Samsung employs loads of thousands of human beings and operates in severa worldwide places, making it a pivotal player inside the tech organization. Its project is to encourage the arena with modern-era, merchandise, and designs that decorate the lives of consumers. Through continuous innovation and a focal point on the extraordinary, Samsung Electronics remains a key reason pressure of technological improvement.
Job Overview: Service Desk Executive
The Service Desk Executive performs an important role in providing first-line technical support to end customers, ensuring the smooth operation of IT services and structures within the company. As the primary factor of contact for technical issues, the Service Desk Executive is responsible for troubleshooting, resolving incidents, and pleasing provider requests in a well-timed and professional way.
Key Responsibilities:
Incident Management:
- Serve as the initial point of touch for all IT-related problems and queries.
- Log and categorize incoming incidents and carrier requests for the usage of the IT Service Management (ITSM) device.
- Diagnose and troubleshoot hardware, software programs, and network issues pronounced by way of give-up users.
User Support:
- Provide splendid customer support and assist to users through phone, e-mail, and chat.
- Guide users through step-by means of-step answers, making sure clear verbal exchange and understanding.
- Escalate unresolved problems to the best technical groups or departments as necessary.
Service Request Fulfillment:
- Process provider requests related to software program installations, admission to rights, and gadget procurement.
- Maintain a knowledge base of common troubles and answers to improve performance in provider transport.(Service Desk Executive)
- Monitor the progress of provider requests and ensure timely resolution.
Documentation and Reporting:
- Document all interactions and resolutions in the ticketing system to preserve a comprehensive aid history.
- Generate reviews on incident developments, carrier request volumes, and determination times to discover areas for development.
- Contribute to the improvement and upkeep of technical documentation and user manuals.
Continuous Improvement:
- Participate in education periods and workshops to enhance technical knowledge and customer service abilties.
- Provide remarks on habitual issues to assist enhance procedures and carrier shipping.
- Assist in the development and implementation of excellent practices and well-known running strategies for the carrier desk.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related subject preferred.
- Experience: Previous revel in in a provider desk or technical assist role is exceedingly ideal.
- Technical Skills: Proficiency in Windows and macOS working systems, common software program applications, and basic networking principles. Familiarity with ITSM gear is a plus.
- Soft Skills: Strong verbal exchange capabilities, both verbal and written, at the side of brilliant hassle-fixing capabilities. A purchaser-centered mindset and the capability to paint underneath strain are essential.(Service Desk Executive)
Working Conditions:
- Full-time position with ability shifts, together with evenings and weekends, depending on commercial enterprise needs.
- Fast-paced surroundings require multitasking and prioritization of tasks effectively.
Career Advancement:
- The Service Desk Executive function gives opportunities for professional improvement and career development in the IT aid branch. Successful performance can result in roles that include Senior Service Desk Analyst, IT Support Specialist, or other specialized technical positions.
Conclusion:
As a Service Desk Executive, you will play an important function in maintaining the operational integrity of IT offerings within the business enterprise. Your know-how and commitment to customer service will without delay affect consumer satisfaction and average productivity. If you thrive in a dynamic environment and are enthusiastic about the era and assist, we invite you to enroll in our group.
Apply Now
Other Job’s
Risk Advisory Internal Audit Manager
