Job Role : Sr. SME, Operations
Salary : 2 Lakhs Monthly
Location : Gurugram, Haryana
Company : Concentrix
Qualifications : Bachelor’s degree
Experience : 2 years to 8 years
ABOUT CONCENTRIX
Concentrix is a global chief in commercial enterprise services, specializing in consumer engagement and era solutions. Headquartered in Fremont, California, the company operates across over forty nations, delivering a huge variety of services together with patron care, technical aid, and business procedure outsourcing. With a focal point on innovation, Concentrix leverages advanced technology which includes artificial intelligence and statistics analytics to decorate patron experiences and operational performance.
Their shoppers spans diverse industries, inclusive of automotive, healthcare, and monetary services, reflecting their adaptability and expertise. Concentrix is thought for its commitment to excellence, striving to create fee for both clients and customers via tailor-made answers and a willpower to non-stop development. The employer emphasizes a culture of collaboration and professional increase, aiming to foster a dynamic and inclusive paintings environment for its personnel.
Job Description
The Senior SME, Operations will oversee and optimize operational approaches to enhance performance and effectiveness. Responsibilities include reading workflows, enforcing nice practices, and offering expert steerage on operational challenges. The role demands a deep information of industry requirements and operational excellence, coupled with strong hassle-solving abilities. The SME will collaborate with go-purposeful groups to drive continuous development and make certain alignment with organizational goals. Proven revel in in operations management and a tune file of successful venture implementation are critical.
Responsibilities of a Sr. SME, Operations:
- Operational Oversight: Lead the assessment and enhancement of operational approaches, ensuring they align with organizational goals and enterprise fine practices.
- Process Improvement: Identify inefficiencies and propose strategies to streamline operations, reduce expenses, and improve standard productiveness.
- Expert Guidance: Provide in-depth understanding and aid to teams regarding operational demanding situations and answers, ensuring adherence to operational requirements.
- Cross-Functional Collaboration: Work carefully with various departments to integrate operational methods and pressure cohesive mission implementation.
- Data Analysis: Analyze overall performance metrics and operational facts to generate insights, music development, and make knowledgeable choices.
- Training and Development: Mentor and teach crew individuals on operational processes, nice practices, and new technologies to beautify team talents.
- Project Management: Oversee and manipulate complex initiatives related to operations, which includes planning, execution, and monitoring to make sure timely and a success of completion.(Sr. SME, Operations)
- Compliance: Ensure all operations comply with regulatory requirements and organizational guidelines, keeping high requirements of operational integrity.
- Reporting: Prepare exact reviews on operational overall performance, improvements, and demanding situations, imparting findings and suggestions to senior control.
- Innovation: Stay updated with enterprise tendencies and technological improvements, presenting and enforcing progressive answers to beautify operational performance.
Qualifications of a Sr. SME, Operations:
- Education: Bachelor’s diploma in Business Administration, Operations Management, or a related field. An advanced degree or professional certification (e.G., Six Sigma, PMP) is desired.
- Experience: Minimum of 7-10 years of enjoy in operations management, with a established song file of successfully main operational upgrades and managing complex tasks.
- Expertise: Deep knowledge of operational strategies, industry requirements, and fine practices. Familiarity with relevant software and equipment.
- Skills: Strong analytical and problem-solving capabilities, with a statistics-pushed technique to selection-making. Excellent communique and interpersonal skills, with the capacity to persuade and collaborate correctly.(Sr. SME, Operations)
- Leadership: Demonstrated management abilities with experience in handling and developing teams. Ability to mentor and manual others to reap operational excellence.
- Project Management: Proficiency in project control methodologies and gear, with a song report of dealing with a couple of projects simultaneously.
- Adaptability: Ability to thrive in a quick-paced, dynamic surroundings, adapting to adjustments and using non-stop improvement projects.
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