- Job Role: Team Lead Field Support
- Location: Mumbai, Maharashtra
- Company: Lenovo
- Qualification: Graduate or Postgraduate
- Experience: 3 Years
- Employment Type: Full Time
Company Overview:
Lenovo is an international technology chief with a comprehensive portfolio of revolutionary PCs, servers, cell gadgets, and smart technologies. Our mission is to pressure smart transformation through smart generation and collaborative answers that empower people and corporations internationally.
Job Description:
As a Team Lead Field Support at Lenovo, you’ll play a pivotal position in ensuring seamless operational guidance for our customers across several geographical locations. You will lead a group of subject help specialists and technicians, overseeing the deployment, protection, and troubleshooting of Lenovo products and answers.
Team Lead Field Support Key Responsibilities:
1. Team Leadership:
- Manage and mentor a team of area guide specialists, ensuring high universal performance, professional increase, and adherence to Lenovo’s provider requirements.
- Foster a collaborative and effective crew environment targeted at undertaking carrier excellence and purchaser delight.
2. Operational Management:
- Coordinate deployment schedules and assignments, ensuring well-timed and inexperienced shipping of difficulty assist services.
- Monitor service metrics and KPIs to force continuous improvement and operational overall performance.
3. Customer Relationship Management:
- Build and keep sturdy relationships with key clients and stakeholders, informing their dreams and ensuring activated decisions of problems.
- Act as a point of escalation for complicated patron inquiries or provider incidents, the usage of powerful solutions, and preserving customer delight.
4. Technical Expertise:
- Provide technical steering and aid to the group in resolving escalated technical troubles and challenges.
- Stay up to date on Lenovo’s product services and industry developments to offer knowledgeable guidance and help to clients and group individuals.
5. Process Improvement:
- Identify opportunities for approach enhancement and optimization in field help operations, and the use of projects to streamline workflows and enhance service shipping.
- Collaborate with go-sensible teams to put in force high-quality practices and fashionable operating strategies.
6. Training and Development:
- Conduct everyday schooling sessions and workshops for team members to decorate technical abilities, product knowledge, and customer service skills.
- Promote a tradition of learning and continuous improvement inside the team.
7. Quality Assurance:
- Ensure compliance with Lenovo’s terrific standards and service stage agreements (SLAs) in all discipline help activities.
- Conduct regular audits and evaluations to keep providers great and adhere to operational protocols.
Requirements:
- Bachelor’s diploma in Computer Science, Information Technology, or an associated discipline.
- Proven experience in a technical guide or discipline carrier control feature, with at least 3 years in a control capacity.
- Strong statistics of laptop hardware, software program application, and networking generation, with particular know-how in Lenovo merchandise favored.
- Excellent management and interpersonal skills, with a music file of dealing with businesses and fostering a collaborative painting environment.
- Ability to prioritize duties, manage more than one task simultaneously, and pressure results in a fast-paced environment.
- Exceptional trouble-fixing competencies and a purchaser-centric approach to carrier transport.
- Certification in applicable generation (e.g., A, Network, Lenovo Certified Technician) is a plus.
- Fluent verbal and written communication talents in English; greater languages are positive.
Benefits:
- Competitive sales and performance-based absolute incentives.
- Comprehensive health and well-being blessings package deal.
- Opportunities for professional development and expert improvement.
- Access to trendy Lenovo products and technology.
- Dynamic and inclusive painting surroundings with international professional possibilities.
Application Process:
Interested applicants are invited to place up a resume and cover letter outlining their qualifications and revel in. Successful applicants are probably contacted for interviews.
At Lenovo, we trust in fostering an inclusive place of business in which a variety of concepts, ancient beyond, and revel in is valued. Join us in the use of innovation and handing over tremendous patron opinions throughout the globe.
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