- Role: Chat Executive
- Location: Mumbai
- Company: Tech Mahindra
- Salary: ₹ 3-4.5 Lacs P.A
- Qualifications: Any Degree
- Experience: 0-5 Years
- Employment Type: Full Time
About Tech Mahindra:-
Tech Mahindra is a renowned name in the BPO and gets in touch with the center industry, recognized for its worker-centric guidelines and opportunities for career increase. With robust attention to purchaser pride and operational excellence, Tech Mahindra provides conducive work surroundings that foster expert improvement.
Job Description:- Chat Executive
We are presently hiring for an International Chat Process – a US Process in our Mumbai vicinity. This function is ideal for a motivated and purchaser-centered character seeking to be part of a dynamic team as a Live Chat Support Executive.
Key Skills Required:-
- Non-Voice Process
- Chat Support
- BPO Non-Voice
- International BPO
- Chat Process
Additional Skills Preferred:-
- Email Support
- International Call Center Experience
- Non-Voice Processes
Position Skills & Attributes:-
- Communication Skills: Exceptional communication skills are needed for this role. The candidate needs to be proficient in English with a language talent stage of B2 as per the Versant check.
- Experience: A minimum of 6 months of revel in Non-Voice/Chat Process Support is needed. This role requires a person who is adept at coping with purchaser inquiries and supplying effective answers via chat support.
- Customer Focus: We are seeking out individuals who are motivated and have a strong consumer-targeted approach to their work. The potential to interact with clients successfully and deal with their issues directly is important.
- Organizational Skills: The candidate should be rather organized and element-oriented. The capability to multi-mission in quick-paced, cut-off date-driven surroundings is important.
- Language Skills: Proficiency in English is a need, and the candidate has to possess proper verbal and written verbal exchange skills.
Additional Job Responsibilities:-
- Providing timely and accurate responses to client inquiries via stay chat.
- Ensuring high tiers of purchaser delight with the aid of resolving issues correctly.
- Documenting patron interactions and retaining accurate statistics.
- Collaborating with different team members to offer comprehensive help to customers.
- Staying updated on product understanding and agency guidelines to offer accurate statistics to clients.
Working Conditions:-
Flexibility in working hours can be required to house customer desires, particularly given the international nature of the manner. This can also consist of running night time shifts or for the duration of weekends as wished.
Education Requirements:-
A graduation degree isn’t always mandatory for this function. However, applicants with a heritage in customer support, mainly within the banking region, may be taken into consideration as a plus.
Benefits:-
- Cafeteria: On-site cafeterias provide a handy right of entry to nutritious food, selling healthy consumption conduct and saving time for employees.
- Work From Home: Flexibility to earn a living from home has grown to be increasingly more valuable, presenting a higher work-lifestyle balance and reducing go-back-and-forth pressure.
- Job Training: Regular process education guarantees personnel are updated with enterprise tendencies and capabilities, fostering expert increase and innovation.
- Soft Skill Training: Developing gentle talents like conversation and teamwork through devoted education periods improves interpersonal members of the family and workplace performance.
- Health Insurance: Comprehensive medical health insurance plans provide personnel with financial safety and get right of entry to to essential medical care, reducing stress and absenteeism.
- Gym: On-website gyms or sponsored memberships inspire bodily fitness, that can decorate normal properly-being and productivity.
- Team Outings: Organized team outings promote bonding and enhance crew dynamics, leading to better collaboration and wonderful work surroundings.
- Transport: Transportation blessings, inclusive of shuttle services or tour allowances, ease commuting challenges, ensuring punctuality and decreasing journey-associated fatigue.
- Education Assistance: Programs supplying education help assist employees further their education, main to career advancement and elevated process delight.
- Child Care: On-website online baby care services offer peace of mind to running mothers and fathers, making sure their children are in safe hands even as they recognize their paintings.
- International Relocation: Support for global relocation opens up international possibilities, attracting pinnacle talent and fostering a numerous place of job.
- Free Food: Free meals or snacks at paintings are a loved perk that enhances morale and fosters an experience of network amongst personnel.
Application Process:-
Interested candidates who meet the above criteria are endorsed to proportion their resumes. You can observe via sending your resume via WhatsApp or electronic mail to:
- Contact Person: Tahirim Shaikh
- Phone: 7208381959
- Email: tahirimmohdrafiq.Shaikh@techmahindra.Com
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