Job Title: Customer Service Representative
Salary: Rs 13,400 – 15,700 a month
Location : B-Block, B-19 Noida Sector-62, Nearby DME College Noida Sector -62
Company: Tech Mahindra
Qualifications: 12th Pass
Experience: 1-2 Year’s
ABOUT TECH MAHINDRA
Tech Mahindra is a global chief in digital transformation, consulting, and business enterprise re-engineering solutions. As part of the Mahindra Group, the employer offers IT offerings and solutions to a massive variety of industries, together with telecommunications, banking, economic offerings, coverage, manufacturing, and retail. Headquartered in Pune, India, Tech Mahindra operates in over ninety worldwide locations with a various frame of employees of over a hundred and fifty,000 personnel.
The enterprise specializes in regions together with cloud computing, artificial intelligence, cybersecurity, and blockchain era, aiming to pressure innovation and operational performance for its clients. Tech Mahindra is known for its determination to sustainability and company social obligation, leveraging generation to create an effective social impact. With a focus on delivering splendid, patron-centric solutions, Tech Mahindra continues to construct strong popularity as a dependent associate inside the international IT offerings market.
Job Overview
Customer Service Representatives play a crucial role in ensuring patrons’ pleasure with the aid of addressing inquiries, resolving problems, and imparting facts about products or services. They interact with customers via diverse channels along with telephone, e-mail, or chat, maintaining professionalism and empathy at some point. Key obligations encompass troubleshooting issues, processing orders, and keeping correct records of purchaser interactions. Strong conversation talents, persistence, and a customer-focused mindset are vital for success in this role, which regularly involves working in fast-paced surroundings to satisfy patron needs and uphold the company’s reputation as an amazing provider.
Role and Responsibilities Of a Customer Service Representative:
- Handling Inquiries: CSRs reply to customer inquiries through more than one channel along with phone calls, emails, stay chat, and social media. They provide information approximately products, services, and organisation rules, and clear up any issues or complaints right away.
- Issue Resolution: They troubleshoot and remedy client troubles and lawsuits efficiently. This involves being attentive to the purchaser’s problem, empathizing with their scenario, and finding appropriate solutions at the same time as adhering to employer pointers.
- Order Processing: CSRs manner purchaser orders, ensuring accuracy in product selection, pricing, and transport information. They may assist with monitoring shipments and managing returns or exchanges.
- Maintaining Records: CSRS needs to keep distinctive and accurate records of consumer interactions, which include inquiries, lawsuits, and resolutions. This documentation allows song purchaser options, and recurring problems, and ensures continuity of carrier.
- Customer Education: They teach clients about product capabilities, usage, and benefits. This allows customers to maximize their pride and enhances their universal revel in the product or service. (Customer Service Representative)
- Upselling and Cross-Selling: In some instances, CSRs may also engage in upselling or pass-promoting additional products or services that complement the customer’s desires. This calls for intensive information on the agency’s services and the capacity to become aware of opportunities based on client interactions.
- Feedback Management: CSRs accumulate comments from customers regarding their reviews of services or products. They convey these remarks to relevant departments within the organization to improve merchandise, offerings, or tactics.
- Compliance: CSRs make sure compliance with corporation regulations and tactics, in addition to prison and regulatory necessities. This includes keeping the confidentiality of patron records and adhering to facts and safety regulations.
Skills Required Of a Customer Service Representative:
- Communication Skills: CSRs have to have superb verbal and written conversation competencies to efficiently interact with customers and bring facts without a doubt and professionally.
- Problem-Solving Abilities: They have to be skilled in identifying problems, analyzing statistics, and enforcing effective solutions in a well-timed manner.
- Time Management: CSRs regularly handle multiple inquiries simultaneously. Effective time control capabilities are crucial to prioritize obligations and manage workload efficaciously.
- Product Knowledge: A thorough understanding of the company’s products or services permits CSRs to offer accurate records and correctly deal with purchaser inquiries. (Customer Service Representative)
- Adaptability: The potential to evolve to converting conditions, client needs, and business enterprise regulations is crucial in handing over constant and dependable customer service.
- Teamwork: While CSRs ordinarily paint independently with clients, they also collaborate with colleagues and different departments to solve complex troubles and enhance normal service delivery.
- Technological Proficiency: Proficiency in using patron relationship control (CRM) software, ticketing systems, and other applicable tools is regularly required to manipulate consumer interactions efficaciously.
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