- Role: Technical Account Manager
- Location: Navi Mumbai, Maharashtra
- Education/Qualification: Graduate or Postgraduate
- Years Of Exp: 5-8 Years
- Employment Type: Full Time
- Company: IBM
About IBM:
IBM is a worldwide generation and consulting company targeted in Armonk, New York. With a history of innovation that spans over a century, Company is dedicated to using the virtual transformation of industries. We offer a enormous portfolio of talents and knowledge, such as cloud computing, synthetic intelligence, blockchain, and quantum computing. At IBM, we consider in pushing the boundaries of what is viable to create a better, more linked international.
Job Description: Technical Account Manager
We are searching out a quite professional and professional Technical Account Manager to join our dynamic institution. As a Technical Account Manager at IBM, you’ll be the number one technical liaison among our clients and our technical teams, making sure successful implementation and guide of IBM solutions. You will play a pivotal feature in fostering robust relationships with our clients, statistics their technical desires, and imparting tailor-made solutions to meet their industrial employer goals.
Key Responsibilities:
1. Client Relationship Management:
- Serve as the number one technical point of contact for assigned clients, building and retaining strong, long-term relationships.
- Understand customers’ employer goals, technical environments, and ache factors to proactively offer applicable answers and useful resource.
- Conduct ordinary account opinions and offer strategic steering to assist customers maximize the cost of IBM services and products.
2. Technical Consultation and Support:
- Provide expert technical advice and session on IBM’s product offerings, which include cloud solutions, AI, blockchain, and further.
- Collaborate with internal groups to make certain seamless integration and implementation of IBM solutions.
- Address and resolve any technical problems or demanding conditions that get up, making sure minimum disruption to customer operations.
3. Project Management:
- Oversee the making plans, execution, and transport of technical initiatives for clients.
- Coordinate with skip-useful organizations, together with engineering, product management, and sales, to make certain challenge milestones are met.
- Monitor undertaking development, become aware of capacity dangers, and put in force mitigation techniques as needed.
4. Training and Enablement:
- Conduct education classes and workshops for customers to beautify their expertise and usage of our technology.
- Develop and deliver technical documentation, remarkable practices, and information transfer to empower clients’ technical agencies.
5. Continuous Improvement:
- Gather customer comments to perceive opportunities for product and provider upgrades.
- Stay abreast of business enterprise developments, rising technologies, and competitive panorama to offer customers with current answers.
- Contribute to the development of IBM’s technical techniques and services primarily based on purchaser insights and marketplace name for.
Requirements:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a associated vicinity. Advanced tiers and relevant certifications are a plus.
- Experience: Minimum of 5-8 years of revel in in a technical account manage, solutions shape, or similar characteristic, preferably in a technology or consulting environment.
- Technical Expertise: In-depth know-how of IBM’s product portfolio, including cloud computing, AI, blockchain, and distinctive emerging generation. Proficiency in software program software improvement, machine integration, and IT infrastructure.
- Communication Skills: Excellent verbal and written conversation abilities, with the capability to articulate complex technical requirements to non-technical stakeholders.
- Problem-Solving: Strong analytical and hassle-solving abilities, with a proactive approach to figuring out and addressing customer desires.
- Project Management: Proven experience in managing a couple of technical projects concurrently, with a song file of turning in exceptional outcomes on time and inside finances.
- Customer Focus: Demonstrated functionality to construct and hold robust purchaser relationships, with a willpower to handing over splendid customer service.
Why Join IBM?
- Innovative Environment: Be a part of a corporation this is at the forefront of technological innovation, with get entry to to present day equipment and assets.
- Professional Growth: Opportunities for non-forestall learning and career improvement, with help for certifications, education, and mentoring packages.
- Collaborative Culture: Work with a diverse and gifted group that values collaboration, inclusion, and excellence.
- Global Impact: Contribute to tasks that have a significant effect on companies and groups round the world.
